IT Support Engineer , IT Support Engineer I, OTS

Amazon; Cajamar; Presencial; BRL 90 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Benefits from day one

Healthcare coverage

Casual work environment

Cutting-edge technology

Career growth

Resumo da oferta

Amazon Servicos de Varejo do Brasil Ltda. in São Paulo seeks an IT Support Engineer to deploy solutions across regional facilities and provide expert support for Windows, Mac and Linux environments.

You will collaborate with global teams to maintain infrastructure and ensure high availability, while delivering remote assistance and on-site support as needed. The role emphasizes hands-on problem solving, documentation, and driving operational excellence in a dynamic, customer-obsessed tech

Qualificações

• 1+ years with Windows Server technologies and enterprise apps.
• 2+ years troubleshooting in multi-user high-availability env.
• 2+ years networking knowledge (DNS, DHCP, TCP/IP, SSL).
• Experience supporting Windows, Mac or Linux in corporate settings.
• Certifications such as CompTIA A+, Network+, CCNA or AWS encouraged.

Responsabilidades

• Drive technical operations with engineering, infra management, and systems administration.
• Maintain critical systems uptime and performance during operations.
• Execute local technical projects from conception to completion.
• Conduct root-cause analysis to resolve operational challenges.
• Develop and maintain technical documentation and standard procedures.
• Provide expert technical support across multiple facilities and travel regionally as needed.

Conhecimentos

Windows Server technologies

Troubleshooting

Networking

OS Support

Documentation

Certifications

Formação académica

Bachelor's degree in IT or Computer Science

Ferramentas

Active Directory

DFS

Print Services

SCCM

AWS

Descrição da oferta de emprego

Description

Revolutionize Global Operations with Amazon OTS

At Amazon's core lies our Operations team, renowned for delivering excellence at unprecedented speed and scale. Every day, our facilities process and deliver millions of products to customers across the globe. OTS - OpsTech Solutions serves as the backbone of this massive operation, providing 24/7 IT support to keep our worldwide network running seamlessly.

Your Role as IT Support Engineer

Join us in shaping the future of e-commerce technology. As an IT Support Engineer, you'll:

• Deploy innovative technical solutions across regional facilities
• Provide expert support for hardware, operating systems, and enterprise applications
• Think creatively to solve unique challenges beyond standard procedures
• Collaborate with global teams to maintain and improve our technology infrastructure
• Drive operational excellence through hands-on problem-solving

Why Amazon OTS?

We offer more than just a job by providing exceptional benefits and growth opportunities.

We Offer More Than Just a Job

• Competitive salary and comprehensive benefits from day one
• Healthcare coverage that starts immediately
• Casual, practical work environment (yes, jeans and t-shirts are welcome!)
• Opportunity to work with cutting-edge technology
• Career growth in a dynamic, global environment

Join our team of problem-solvers who take pride in powering the world's most customer-centric company.

Help us write the next chapter in Amazon's technological evolution.

Key job responsibilities

Technical Operations

• Drive network excellence through advanced engineering, infrastructure management, and systems administration
• Maintain critical systems uptime and performance during operational hours
• Execute local technical projects from conception to completion

Problem-Solving & Process Improvement

• Conduct root cause analysis to resolve operational challenges
• Design and implement efficient IT solutions and processes
• Develop and maintain technical documentation and standard procedures

Customer Support & Collaboration

• Partner with leadership and teams to enhance IT infrastructure
• Provide expert technical support across multiple facilities
• Deliver remote assistance to distributed teams
• Travel within region to support on-site needs as required

This position combines hands-on technical expertise with strategic problem-solving to ensure seamless operations across our network of facilities. The ideal candidate thrives in a dynamic environment and is passionate about delivering innovative IT solutions.

Basic Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Preferred Qualifications

• 2+ years of computer networking experience
• Bachelor's degree in IT, computer science or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A10453228