Technical Account Manager, TAM Public Sector (BRA)

Amazon Web Services (AWS); São Paulo; Presencial; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

Amazon AWS Services Brazil Ltd. seeks a Technical Account Manager to be the principal technical advisor and voice of the customer for Enterprise customers across AWS technologies.

You will resolve inquiries, lead technical discussions with senior leadership, coordinate with global engineering, review operational performance, and help customers optimize cost and reliability while traveling up to 25%.

Qualificações

• Bachelor’s degree or 4+ years of technical work experience.
• 5+ years hands-on experience with operational parameters and troubleshooting in distributed systems environments across Infrastructure/ Systems Administration / Networking / DevOps / Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services.
• Able to communicate effectively in English, within technical and business settings.

Responsabilidades

• Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
• Complete analysis and present periodic reviews of operational performance to customer.
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
• Foster trusting relationships with customers, understanding their business needs and technical challenges.
• Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.
• Work directly with AWS global engineering and service teams to resolve customer issue.
• The role may require ability to travel 10-25% as needed.

Conhecimentos

English communication

Formação académica

Bachelor's degree in computer science, engineering, mathematics or equivalent

Ferramentas

AWS services

Descrição da oferta de emprego

Description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager to work with our customers’ creative and transformative spirit of innovation across all technologies. This is a technical role, in which you will have an opportunity to be the principal technical advisor and ‘voice of the customer’.

Key job responsibilities

Every day will bring new and exciting challenges on the job while you:

• Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
• Complete analysis and present periodic reviews of operational performance to customer
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Foster trusting relationships with customers, understanding their business needs and technical challenges
• Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.
• Work directly with AWS global engineering and service teams to resolve customer issue.
• The role may require ability to travel 10-25% as needed.

A day in the life

About

If you want to know a little bit more about the TAM role, copy and paste the links bellow to know part of our team:
https://www.youtube.com/watch?v=jdNsBOXawLk
https://www.youtube.com/watch?v=wCSU_GWit_8
https://www.youtube.com/watch?v=xfHmuJn1ynQ

About The Team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or 4+ years of technical work experience
• 5+ years of hands‑on Experience with operational parameters and troubleshooting for two (2) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment
• Able to communicate effectively in English, within technical and business settings.

Preferred Qualifications

• Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture
• Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
• Experience in a 24x7 operational services or support environment
• Experience with AWS services or other cloud offerings

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon AWS Services Brazil Ltd

Job ID: A10505649