IP Network Engineer (NOC) - Tieto Tech Consulting (m/f/d)

Tieto; Rio de Janeiro; Presencial; BRL 140 000 - 230 000; Tempo integral

Resumo da oferta

Tieto Tech Consulting is seeking a Senior IP Network Engineer NOC to monitor, analyze, and resolve incidents affecting the global IP backbone for our telecom client. You will ensure service continuity and deliver outstanding customer experience.

Responsibilities include real-time monitoring, incident coordination, and communication with customers while maintaining SLA commitments in a 24/7, rotating shift environment.

Qualificações

• Bachelor's degree in ICT, Telecommunications, Computer Science, or related field.
• Strong IP networking knowledge; CCNA or equivalent experience.
• Experience in IP network operations and troubleshooting.

Responsabilidades

• Monitor network and service performance in real-time.
• Coordinate and manage infrastructure incidents, reactive and proactive.
• Escalate unresolved incidents to internal teams or external providers.
• Act as primary operational contact for customers during incidents.
• Provide regular, professional status updates and expected resolution timelines.
• Ensure SLA compliance and high customer satisfaction.
• Participate in 24/7 operations for network availability.
• Work in a rotating/flexible shift.

Conhecimentos

IP networking

CCNA

Network monitoring

Incident management

Customer communication

Formação académica

Bachelor's degree in ICT/Telecommunications/CS

Ferramentas

Cisco IOS

Nokia IP equipment

Descrição da oferta de emprego

Job Description

Tieto Tech Consulting, is looking for a highly skilled and motivated IP Network Engineer NOC, a professional who will join a project within a Telecom Team for our respectful client BICS. BICS operates one of the world's most extensive communication networks, carrying around 50% of global roaming traffic and connecting more than 5 billion mobile subscribers worldwide. Through partnerships with hundreds of operators, service providers, hyperscalers, and enterprises, BICS delivers connectivity across 1000+ destinations and supports a broad portfolio of services including Voice, LTE and 5G Roaming, Cloud Communications, IoT Connectivity, Messaging, Mobile Identity, Signaling, Fraud Protection, and Global SIP Trunking.

You will work with the world's largest telecom operators and technology providers, helping to ensure the quality, reliability, performance, and security of international communications, while impacting how billions of people connect, communicate, and do business every day.

Beyond traditional telecommunications, BICS is at the forefront of enabling digital transformation, cloud interconnectivity, IoT ecosystems, and next-generation mobile services, helping customers navigate the evolving global connectivity landscape.

Become a part of the BICS community at Tieto Tech Consulting that has been growing since 2010 and enjoy the comfortable and stable environment where new ideas thrive.

Role Purpose

As a Senior IP Network Engineer NOC, you will be responsible for monitoring, analyzing, troubleshooting, and coordinating the resolution of network incidents affecting our global IP backbone and telecommunications services. You will play a key role in ensuring service continuity and delivering outstanding customer experience.

Key Responsibilities

• Perform real-time monitoring of network and service performance across BICS ‘s infrastructure.
• Manage and coordinate infrastructure incidents, both reactive and proactive, impacting:
  • Capacity Services (Leased Lines and Carrier Ethernet)
  • IP Backbone Services
  • Backbone Products
  • BICS Network infrastructure, including transmission systems and network equipment
• Conduct the initial assessment of network incidents and classify them as traffic-affecting or non-traffic-affecting.
• Analyze incidents to identify the point of failure and resolve issues whenever possible.
• Escalate and coordinate unresolved incidents with the appropriate internal teams or external providers, ensuring timely follow-up and feedback.
• Act as the primary operational interface for BICS customers during service incidents.
• Provide regular and professional communication to customers regarding incident status, actions taken, and expected resolution timelines.
• Ensure compliance with Service Level Agreements (SLAs) and maintain high customer satisfaction levels.
• Contribute to business continuity by participating in a 24/7 operational environment that guarantees network and service availability.
• Working in flexible shift

Qualifications

• Bachelor's degree in ICT, Telecommunications, Computer Science, or a related field.
• Passion for networking and the telecommunications industry.
• Strong IP networking knowledge, with CCNA certification or equivalent experience.
• Proven experience in IP network operations and troubleshooting.
• Experience with Cisco and/or Nokia IP networking equipment is considered a strong advantage.
• Willingness to work in a 24/7 shift environment, including day shifts, evening shifts, and regular weekend coverage.
• Comfortable working within a rotating schedule and collaborating with colleagues to manage shift swaps when needed.
• Ability to adapt quickly in a fast-moving technical environment.
• Strong analytical and problem-solving skills.
• Customer-focused mindset with a commitment to service excellence.
• Proactive, flexible, and capable of performing effectively under pressure.
• Strong team spirit and excellent collaboration skills.
• Excellent verbal and written communication skills.
• Fluent in English
• Spanish is a plus

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion | Sustainability | Tieto