Intermediate Technical Account Manager

AB InBev; São Paulo; On-site; BRL 120,000 - 190,000; Full time

Benefits offered by this job

Performance based bonus

Attendance Bonus

Private pension plan

Meal Allowance

Casual office and dress code

Health, dental, and life insurance

Medicines discounts

WellHub partnership

Childcare subsidies

Discounts on AB InBev products

Clube Ben partnership

Scholarship

School materials assurance

Language and training platforms

Transport allowance

Job summary

AB InBev's BEES team is seeking an Intermediate Technical Account Manager to lead technical initiatives and strengthen partner relationships across our B2B platform. You will oversee end-to-end implementations, coordinate cross-functional teams, and ensure successful adoption of BEES solutions for retailers and sellers worldwide.

You will act as a bridge between customer needs and Product, Engineering, and Support, delivering measurable value and an exceptional customer experience through strong

Qualifications

• Strong problem-solving and analytical abilities with a customer-focused mindset.
• Excellent negotiation, communication and stakeholder management skills.
• Proven project management experience in SaaS, APIs and enterprise integrations.
• Experience with ERP systems and complex integration ecosystems is a plus.

Responsibilities

• Ensure delivery of the right products and services to partners on time and per requirements.
• Provide technical support to account managers and partners, coordinating internal teams as needed.
• Troubleshoot BEES product issues and address partner concerns to maintain trust.
• Monitor product performance and ensure partners use up-to-date versions and tools.
• Develop and maintain technology implementation timelines, priorities, and roadmaps.
• Manage end-to-end implementation projects across internal and external teams.

Skills

Problem solving

Customer-centric

Negotiation

Project management

SaaS & APIs

Stakeholder management

Communication

Analytics

Tools

ERP systems

Enterprise architectures

Integrations ecosystems

Job description

About BEES

Join us to build the future of B2B commerce!

BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely.
At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow.

Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference!

Mission:

Serve as the primary technical advisor for customers after go-live, ensuring the successful adoption, continuous evolution, and long-term health of the BEES platform. Act as the bridge between customer business needs and BEES Product, Engineering, and Support teams to deliver measurable business value and an exceptional customer experience.

We are currently implementing BEES solutions across partner companies and are looking for an Intermediate Technical Account Manager to lead technical initiatives, strengthen partner relationships, and oversee the implementation of our products.

Key Responsibilities:

1. Ensure the right products and services are delivered to partners on time and according to agreed requirements.
2. Provide technical support to Key Account Managers (KAMs) and partners, engaging internal teams whenever needed.
3. Troubleshoot technical issues related to BEES products and address partner concerns to maintain strong relationships and trust.
4. Monitor product performance and ensure partners are using the most up-to-date versions, tools, and solutions available.
5. Develop and maintain technology implementation timelines, priorities, and roadmaps.
6. Manage implementation projects end-to-end, coordinating deliverables, inputs, and activities across internal and external teams to ensure commercially agreed timelines are met.

Qualifications & Experience:

• Strong problem-solving skills
• Customer-centric mindset
• Negotiation skills
• Project management skills
• Proven experience working with SaaS platforms, APIs, integrations, and enterprise software solutions.
• Strong communication and presentation skills, including the ability to engage and influence executive-level stakeholders.
• Analytical and results-oriented mindset with strong problem-solving and stakeholder management capabilities.
• Experience with ERP systems, enterprise architectures, or complex integration ecosystems is considered a plus.

Core Competencies:

• Strategic Thinking.
• Stakeholder Management.
• Influence & Negotiation.
• Customer Success Mindset.
• Consultative Communication.
• Problem Solving.
• Business Acumen.
• Results Orientation.

Languages:

Intermediate English.

Intermediate Spanish.

What We Offer:

• Performance based bonus*
• Attendance Bonus*
• Private pension plan
• Meal Allowance
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Medicines discounts
• WellHub partnership
• Childcare subsidies
• Discounts on Ambev products*
• Clube Ben partnership
• Scholarship*
• School materials assurance
• Language and training platforms
• Transport allowance

*Rules applied