Industry Client Solutions Manager, LATAM - Marketplaces - São Paulo

TikTok; São Paulo; On-site; BRL 180,000 - 300,000; Full time

Job summary

ByteDance Brazil is seeking a Client Solutions Manager to deliver consultative sales and high-touch client service across LATAM. You will partner with brands to map marketing objectives to business goals, guiding product adoption, strategy, and optimizations.

A strong emphasis on cross-functional collaboration and revenue impact with Brand Partnerships teams is expected. The role requires 5+ years in account management within Apps/Leads, and fluency in Portuguese and English.

Qualifications

• 5+ years of experience in account management/client services roles in Apps/Leads.
• High written and oral proficiency in Portuguese and English is required.
• Experience in operating and managing performance campaigns.
• Experience managing performance advertisers with a deep understanding of their challenges.
• Proficient in campaign management, setting up and optimization.
• Ability to analyze data and identify insights to assess campaign performance.
• Understanding of measurement tools like MMP, pixel implementation and basic troubleshooting knowledge.

Responsibilities

• Consult with clients and internal stakeholders to align on goals and strategies.
• Link marketing objectives to business outcomes through product adoption, strategy and optimizations.
• Provide holistic views by combining product developments, market landscape and competitor activities.
• Drive adoption of Pixels, MMPs and APIs where applicable.
• Build Test & Learn plans and utilize measurement solutions across full-funnel campaigns.
• Prepare narratives, workshops and business reviews to educate and upskill clients.

Skills

Data analysis

Client relationship management

Bilingual Portuguese/English

Tools

Excel

PowerPoint

MMP tracking

Pixel implementation

Job description

Responsibilities

The Industry Operations Team helps formulate industry strategy and identify growth opportunities. In order to deliver industry-specific solutions and methodologies across the LATAM region. Nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a key pillar for this team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights.

About the Role

We are looking for a Client Solutions Manager possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities

• Being a Consultant to clients and internal stakeholders
• - We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help top clients link their marketing objectives to their business goals;
• - Able to combine product developments, market landscape and competitor activities to give clients, agencies, and internal teams a holistic view of strategic next steps;
• - Driving and facilitating the adoption of Pixels, MMPs and APIs where applicable;
• - Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions;
• - Putting together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward.

Account Management, Campaign Management & Reporting

• - Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business;
• - Sense check/challenge media plans and provide suggestions to set clients up for success;
• - Manage and grow post-sale relationships with brands and their corresponding agency teams, taking a role in steering account growth and success;
• - Own conversations around Always On and Performance objectives to support the Brand Partnerships team in revenue attainment;
• - Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits;
• - Prioritising tasks by urgency level and impact in alignment with Brand Partnerships Managers.

Stakeholder Management & Revenue Impact

• - Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts;
• - Understanding the scope of various cross functional teams and whom to approach for what purpose;
• - Pushing through product adoption, programs and packages built around specific company or market level priorities;
• - Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies;
• - Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team;
• - Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings.

Qualifications

Minimum Qualification(s):

• 5+ years of experience in account management/client services roles in Apps/Leads;
• High written and oral proficiency in Portuguese and English is required due to frequent communications with stakeholders based in Portuguese-and-English-speaking markets;
• Experience in operating and managing performance campaigns;
• Experience managing performance advertisers with a deep understanding of their challenges;
• Proficient in campaign management, setting up and optimization;
• Ability to analyze data and identify insights to assess campaign performance;
• Understanding of measurement tools like MMP, pixel implementation and basic troubleshooting knowledge.

Preferred Qualification(s):

• Proactive attitude with excellent data analytical skills in Excel/PowerPoint;
• Ability to work in a dynamic and fast-paced environment;
• Willingness to take frequent business trips across LATAM regions.

*In-Office Policy - Please note that we're currently working in the office 4x a week and will be moving to 5x a week, full-time, starting September of this year*

About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request