Client Solutions Manager (CSM) - Finance - Global Business Solutions - São Paulo

TikTok; São Paulo; On-site; BRL 120,000 - 180,000; Full time

Job summary

TikTok Brazil is looking for an experienced Account Manager to drive post-sale client relationships for auction ads, analyze campaigns, and deliver data-driven insights. You will collaborate with the sales and product teams to optimize performance and share marketplace feedback for strategic advertising improvements.

Fluency in English is required for frequent global collaboration, with a focus on long-term client success and proactive problem solving in a fast-moving, tech-driven environment.

Qualifications

• At least 3 years of experience in account management/client services in digital marketing.
• Experience managing performance advertisers and understanding their challenges.
• Ability to analyze data and derive campaign insights.
• English proficiency required for global communication.

Responsibilities

• Drive education on product updates and share company best practices to clients/agencies.
• Manage and grow post-sale client relationships of auction ads by monitoring and improving results.
• Proficient in campaign management, setup, optimization, and data-driven insights.
• Share marketplace feedback and guide advertising strategy across teams.
• Support pre-sale research and pitches with the sales team.
• Conduct regular business reviews and build long-term client relationships with cross-functional teams.
• Collaborate with product and engineering to troubleshoot client issues during campaigns.
• Establish long-term relationships with key clients and ensure business needs are met.

Skills

Account management

Digital marketing

Data analysis

English proficiency

Job description

Location:

Employment Type:

Regular

Job Code:

A179624A

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Responsibilities

• Drive education on product, company updates and share company best practices as relevant to client or agencies' business
• Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results
• Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
• Share marketplace feedback and guide our advertising strategy
• Support and work with the sales team on pre-sale research and pitch
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
• Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
• Establish long-term relationship with key clients and make sure their business needs are taken good care of by cross-functional team
• Product and go-to-market strategy
• Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback
• Share marketplace feedback and guide our advertising strategy

Qualifications

Minimum Qualifications

• At least 3 years of experience in account management/client services roles in digital marketing
• Experience managing performance advertisers with a deep understanding of their challenges
• Ability to analyze data and identify insights to assess campaign performance
• English proficiency is required because the role involves frequent communication with global teams and stakeholders across global markets

Preferred Qualifications

• Proactive attitude with excellent data analytical skills in excel

Job Information

About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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