SuccessFactors Support Analyst

GeorgiaTEK Systems Inc.; Brasil; Presencial; BRL 111 600 - 167 400; Tempo integral

Resumo da oferta

A technology services company in Brazil seeks a Support Analyst specializing in SAP SuccessFactors Onboarding. Responsibilities include providing functional expertise, managing system tickets, and troubleshooting errors. The ideal candidate has a minimum of 7 years of experience, speaks C1 English and Portuguese, and can work with global teams. This is a contract position for a mid-senior level role, with an immediate start if possible.

Qualificações

• At least 7 years of experience in a relevant field.
• Experience with SAP SuccessFactors Onboarding module.
• Ability to interact with global teams.

Responsabilidades

• Provide deep functional/technical expertise in the onboarding process.
• Resolve tickets while keeping the solution intact.
• Monitor integrations between Onboarding and Employee Central.
• Collaborate with HR and IT teams for process alignment.

Conhecimentos

C1 English

Portuguese

Functional/Technical Expertise

Problem Solving

Descrição da oferta de emprego

Overview

SuccessFactors Support Analyst — Type: Contract

Job Description:

• Indefinite-term support and improvement project.
• Senior profile and at least 7 years of experience, C1 English and Portuguese, interacting with global teams (Indian, Mexican). Immediate start if possible.
• The Support Analyst will be part of the Service Delivery Organization which is responsible to maintain all ADM systems in operation with highest availability. As a member of the Service Delivery Organization, a SuccessFactors Onboarding Support Analyst will support and maintain our SAP SuccessFactors Onboarding module. The ideal candidate will assist in the smooth execution of onboarding processes, manage system tickets, and serve as a liaison between HR, IT, and end users. This role focuses on ensuring new hires experience a seamless and compliant onboarding journey.

Job Responsibilities

• Provide deep functional/technical expertise in the given process area, and demonstrate knowledge of key integration points across modules and technical components.
• Understand the global template and regional solutions designed and developed by Solution Delivery teams; resolve tickets while keeping the solution intact. Perform thorough testing, including regression testing, before releasing any solution for final user validation.
• Understand and follow ADM IT processes in day-to-day activities.
• Follow the ADM IT Service Management process; update incident, problem, and service tickets regularly, and document resolution in the service management tool.
• Design and configure minor enhancements following the ADM standard configuration naming standards document and the Functional design documents.
• Provide technical input in support of audit requests as needed.
• Follow regulatory compliance and security standards.
• Partner with other process and system experts to identify and implement business process continuous improvement opportunities.
• Provide day-to-day support for the SAP SuccessFactors Onboarding module, resolve issues, and respond to user queries.
• Troubleshoot system errors, onboarding task failures, and data flow inconsistencies.
• Monitor integrations between Onboarding and Employee Central (EC).
• Assist with configuration updates, testing, and deployment of changes related to onboarding templates, steps, forms, and workflows.
• Manage user roles and permissions related to the onboarding process.
• Collaborate with HR, Talent Acquisition, and IT teams to support continuous improvement and process alignment.
• Generate reports and dashboards for onboarding status, compliance, and metrics.
• Participate in system upgrades, regression testing, and deployment activities.
• Provide user support documentation and training for learners and administrators.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

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