Husbandry Agent

Wilhelmsen Ship Management; Santos; On-site; BRL 67,000 - 134,000; Full time

Job summary

Wilhelmsen Ship Management in Santos, Brazil seeks a Husbandry Agent to coordinate port calls and deliver exceptional customer service. You will work closely with internal teams, suppliers and customers to ensure smooth execution of husbandry services in compliance with global standards.

The role requires experience in maritime ship agency operations, fluent English, and strong organizational skills to prioritize tasks and manage multiple port activities efficiently.

Qualifications

• Experience in ship agency operations preferred.
• Fluent in written and spoken English.
• Organized, detail-oriented with ability to prioritize tasks.

Responsibilities

• Coordinate port call execution with SASA Account Sales.
• Respond to customer inquiries promptly and professionally.
• Assign and monitor service execution for port appointments.
• Ensure Proforma Disbursement Accounts are sent on time.
• Manage advance funding and pre-funding approvals with timely remittance.

Skills

Maritime experience

English fluency

Organized & detail-oriented

MS Office

Strong communication

Tools

Operational systems

Job description

About Wilhelmsen

Wilhelmsen has been a key player in the maritime industry for over 160 years, offering services and innovations that shape the future of shipping. With presence in more than 70 countries, we are committed to excellence, efficiency, and customer satisfaction.

The Role

As a Husbandry Agent, you will be responsible for ensuring efficient coordination of port calls and exceptional customer service. You will work closely with internal teams, suppliers, and customers to ensure smooth execution of Husbandry services in compliance with global standards.

Key Responsibilities

• Coordinate with SASA Account Sales to ensure seamless execution of Husbandry port calls.
• Respond to and follow up on customer inquiries promptly.
• Assign and monitor service execution for all port appointments.
• Ensure Proforma Disbursement Accounts (DAs) are sent on time.
• Manage advance funding to local agents, ensuring timely remittance at least 3 days before vessel arrival.
• Verify pre-funding approvals and escalation deviations for appropriate authorization.
• Oversee vessel monitoring and service coordination, including change requests, while ensuring compliance with Ships Agency Standard Operating Procedures.
• Select and book suppliers and sub-agents, ensuring compliance with Supplier Governance Standards.
• Track and record expenses related to port calls.
• Monitor global port calls and collaborate with Operations to meet customer expectations.
• Ensure Cash-in-Transit (Cash to Master) transactions follow Wilhelmsen procedures.
• Identify and suggest process improvements for efficiency and cost-effectiveness.
• Manage DA handling (Proforma & Revised), ensuring accurate data entry and verification.
• Register and follow up on complaints and non-compliance reports.
• Participate in business review meetings with customers and collaborate with Key Account Managers (KAMs).

Who You Are

• Experienced in the maritime industry, preferably in ship agency operations.
• Fluent in English (written and spoken).
• Organized, detail-oriented, and able to prioritize tasks effectively.
• Proficient in Microsoft Office and operational systems.
• Strong communicator with excellent problem-solving skills.

What We Offer

• Opportunity to gain experience in a global leader in maritime services.
• A collaborative and dynamic work environment.
• Exposure to international operations and high-profile clients.

Location: Santos, Brazil

Application deadline: 31/10/2026

Join us and be part of the future of maritime services #WPS

Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.