Guest Logistics and Accommodation Analyst, Events

Jobtailor; São Paulo; Presencial; BRL 40 000 - 65 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo is seeking a Travel Coordinator to manage end-to-end event travel logistics, including air ticket issuance, hotel room blocks, and on-site coordination. You will handle data with Excel and Google Sheets, review accommodation contracts and deadlines, and collaborate with guests and the events team to ensure smooth operations.

Attention to detail and proactive problem solving are essential to manage cancellations, fare changes, and last-minute requests, while maintaining

Qualificações

• Bachelor’s degree in tourism/hospitality or related field.
• Experience in travel agencies or corporate/events travel and hotel account management.
• Proficiency with data management tools and spreadsheets (Excel or Google Sheets).
• Analytical profile for monitoring sales.
• Availability to travel and to work on-site at events.
• Intermediate English.

Responsabilidades

• Prepare airfare caps and initial contact letters.
• Issue flights according to the dates provided by guests and their scheduled activities.
• Enter flight details into IW.
• Send vouchers and e-tickets to guests.
• Charge for extra nights or fare differences when necessary.
• Issue travel insurance for international guests.
• Modify flight reservations when requested by the guest or the scientific committee.
• Coordinate inbound and outbound transfers together with the transfers team.
• Create hotel room blocks.
• Manage room inventory, adjusting the block size as needed.
• Monitor cancellation and reduction deadlines per contract.
• Adjust block dates according to needs.
• Complete, send and verify the rooming list according to dates, room categories and room types.
• Reconcile the rooming list with the hotel.
• Process changes during the event period.
• Verify financial closeout of the block and enable online sales on the event website.
• Reconcile the hotel’s final billing.
• Monitor number of rooms sold for shuttle logistics and add staff to the hotel rooming list

Conhecimentos

Travel Coordination

Air Ticket Issuance

Rooming List Management

Data Management Tools

Accommodation Contract Knowledge

Formação académica

Bachelor’s degree in Tourism/Hospitality/PR/Events/Business Admin or related

Ferramentas

IW Travel Platform

Excel

Google Sheets

Descrição da oferta de emprego

• Prepare airfare caps and initial contact letters


• Issue flights according to the dates provided by guests and their scheduled activities


• Enter flight details into IW


• Send vouchers and e-tickets to guests


• Charge for extra nights or fare differences when necessary


• Issue travel insurance for international guests


• Modify flight reservations when requested by the guest or the scientific committee


• Coordinate inbound and outbound transfers together with the transfers team


• Issue air tickets for the team


• Create hotel room blocks


• Manage room inventory, adjusting the block size as needed


• Monitor cancellation and reduction deadlines per contract


• Adjust block dates according to needs


• Complete, send and verify the rooming list according to dates, room categories and room types


• Reconcile the rooming list with the hotel


• Process changes during the event period


• Verify financial closeout of the block and enable online sales on the event website


• Reconcile the hotel’s final billing


• Monitor number of rooms sold for shuttle logistics and add staff to the hotel rooming list

Requirements

• Bachelor’s degree completed or in progress in Tourism, Hospitality, Public Relations, Executive Secretariat, Events, Business Administration or related fields


• Prior experience in travel agencies, customer service focused on corporate/events travel and/or reservations and hotel account management


• Proficiency with data management tools and spreadsheets (Excel or Google Sheets)


• Analytical profile for monitoring sales


• Availability to travel and to work on-site at events


• Intermediate English


• Experience issuing and rebooking air tickets and travel insurance


• Basic knowledge of fare rules and airline route networks


• Experience operating travel platforms, such as IW


• Management and completion of rooming lists


• Knowledge of the hotel market


• Understanding of accommodation contracts, including deadlines, penalties and cancellation policies


• Operation of reservation systems and online sales platforms


• Logical skills to cross-check logistical data between accommodation and transportation

Core Competencies

Demonstrates expertise in travel coordination, including issuing air tickets, managing rooming lists, and understanding accommodation contracts. Proficient in data management and analytical skills to monitor sales and logistics effectively.

Highest-signal resume keywords

• Travel Coordination


• Air Ticket Issuance


• Rooming List Management


• Data Management Tools


• Accommodation Contract Knowledge

ATS Optimization Keywords

Hard Skills

• Air Ticket Issuance


• Travel Insurance Processing


• Rooming List Management


• Fare Rules Knowledge


• Analytical Skills


• Logistical Data Cross-Checking


• Reservation Systems Operation


• Online Sales Platforms Operation


• Customer Service


• Event Coordination

Soft Skills

• Attention to Detail


• Problem-Solving


• Communication Skills


• Organizational Skills


• Team Collaboration

Industry Keywords

• Tourism


• Hospitality


• Corporate Travel


• Event Management


• Hotel Market Knowledge

Tools & Technologies

• IW Travel Platform


• Excel


• Google Sheets