Global Sales Support Specialist (Contractor)

Palo Alto Networks; São Paulo; Híbrido; BRL 120 000 - 160 000; Tempo integral

Resumo da oferta

Palo Alto Networks is seeking a Global Sales Support Specialist in Sao Paulo. The role supports the Field Sales Team with complex quotes, order inquiries, and product configurations using SFDC CPQ.

You will train teams and help optimize quote-to-order processes across functions to drive revenue and efficiency. You will collaborate with Deal Review, Pricing, Product, Sales Operations, and IT to implement policies and scalable quoting.

Qualificações

• 5+ years in Sales Support, Sales Operations, Finance, or Contract Management, preferably in SaaS.
• Proven pricing/quoting experience and understanding of GTM strategies.
• Strong Salesforce (SFDC CPQ) and Google Suite proficiency.

Responsabilidades

• Quote complex deals and respond to order inquiries for the Field Sales Team.
• Guide product configurations and conduct quote-to-order training sessions.
• Collaborate cross-functionally to ensure consistent quoting processes and GTM readiness.
• Document best practices and participate in system enhancements in SFDC CPQ.
• Manage a shared inbox and prioritize requests by revenue impact and deadlines.

Conhecimentos

Sales Support

Sales Operations

Communication

Languages

Ferramentas

SFDC CPQ

Google Suite

Descrição da oferta de emprego

The Global Sales Support Specialist (GSS) is a critical driver of revenue within the Sales Finance organization, empowering the Field Sales Team with expert support in complex quoting, order processing, and product configuration. As a subject matter expert, the GSS ensures seamless deal execution while collaborating across functions to streamline processes and maximize efficiency.

This fast-paced role demands a proactive, highly organized individual who thrives under pressure. The GSS directly engages with internal sales and business operations teams to optimize sales execution, enable new product introductions, and keep quoting operations running smoothly and effectively.

• Location - Sao Paulo - HYBRID/ 3 days in office or 70% in office throughout the month
• Duration - 12 months

Your Impact

This position calls for someone who possesses good communication skills, sense of ownership, proactiveness and maturity working with confidential and sensitive information. This person is a self-starter, flexible, has a high level of integrity and quick to action in a fast-paced, team-oriented, collaborative environment.

• Support the Field Sales Team with quoting complex deals, responding to order inquiries, and providing guidance on product configurations in SFDC CPQ. Facilitate training on quote-to-order processes, including SFDC quoting sessions, ensuring that our Sales team members are equipped with the knowledge needed to drive sales success.

Cross-Functional Collaboration:

• Work closely with teams including Deal Review, Pricing, Product, Sales Operations, and IT to ensure the smooth implementation of business policies, scalable quoting processes, and GTM offerings in SFDC CPQ.

Process Documentation & Best Practices:

• Collaborate with the documentation team to ensure that our quoting decks are accurate, well-structured, and aligned to drive sales success. Act as a Subject Matter Expert in new product introductions, helping to design and refine quoting best practices for both new and existing products, ensuring clarity and consistency across all enablement materials.

System & Process Improvement:

• Serve as a key partner in driving business requirements for system enhancements in SFDC CPQ, actively participating in the testing and UAT process to ensure new functionalities align with business needs. Identify and elevate system gaps or opportunities for process improvements, collaborating to streamline workflows and eliminate inefficiencies.

GTM Readiness & Operational Coordination:

• Ensure the operational readiness of new GTM offers by collaborating with cross-functional teams to enable seamless execution of new product offerings. Build strong relationships with internal teams (Product, Sales, Legal, IT, etc.) to ensure alignment and smooth quoting processes.

Project Management & Communication:

• Work with business partners to define objectives, set timelines, and track the status of quoting changes. Communicate milestones, dependencies, and project status updates to key stakeholders to ensure alignment and project success.
• Manage a shared mailbox for Global Sales Support activities, prioritizing requests based on revenue impact, customer relationship considerations, and timing requirements to meet deadlines.

Your Experience

Experience:

• 5+ years of experience in Sales Support, Sales Operations, Finance, or Contract Management, preferably in a SaaS or subscription-based business. Proven experience with Pricing/Quoting processes and an understanding of GTM strategies.

Technical Proficiency:

• Strong experience with Salesforce (SFDC CPQ) and proficiency with Google Suite (Gmail, Sheets, Docs, etc.) is essential. A tech-savvy mindset and ability to navigate complex systems to enhance quoting processes.
• Exceptional written and verbal communication skills, with the ability to communicate effectively with customers, internal teams, and International stakeholders. Ability to balance individual tasks while supporting team priorities in a dynamic environment.

Organizational & Analytical Skills:

• Extremely detail-oriented with a high level of organization and the ability to manage multiple competing priorities simultaneously. Strong problem-solving skills and the ability to analyze processes and suggest improvements.

Additional Requirements:

• Ability to work extended hours as needed, particularly around month-end or quarter-end workloads. Flexibility to work alternate shifts to accommodate global requests and ensure timely support.
• Language: Fluent English, Spanish and Portuguese.

Information about Palo Alto Networks

At Palo Alto Networks, everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.