Global Collections Senior Manager

PayJoy; Região Geográfica Intermediária de São Paulo; Presencial; USD 50.000 - 90.000; Tempo integral

Resumo da oferta

A leading company is seeking a Global Collections Senior Manager who will design and execute strategies to improve collections performance. The ideal candidate will leverage analytical skills to oversee collections across emerging markets, leading a dedicated team and collaborating with various internal stakeholders. Extensive experience in finance or a related field is essential for success in this role. Strong leadership and problem-solving abilities are required to navigate complex challenges in the collections landscape.

Serviços

100% Company-funded Health and Dental insurance

Life insurance

Monthly meal vouchers

Home Office assistance

$2,000 USD annual Co-working Travel perk

$2,000 USD annual Professional Development perk

Qualificações

• Deep analytic skills, structured problem solver.
• Great communicator and kind leader.
• Proactive and creative in proposing improvements.

Responsabilidades

• Design and implement preventive and corrective collections strategies.
• Measure team performance weekly and monthly.
• Automate processes and improve efficiency.

Conhecimentos

Analytic skills

Communication

Problem-solving

Leadership

Creativity

Formação académica

Major in accounting, finance, economics, or related field

Ferramentas

Collections-specific software

CRM knowledge

SQL basic knowledge

Descrição da oferta de emprego

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About PayJoy

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

About PayJoy

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

This role

The Global Collections Senior Manager is responsible for designing, implementing and execution of Payjoy Global Collections strategy, owning all major Collections KPIs (recovery over control group by delinquency segment, Default rates, roll rates, and FPD15), by lead the Global Collections team, measure performance, trying and iterating experiments to improve recoveries, and implementing new tools to maximize agencies and teams´ efficiency.

Responsibilities

• Design and implement preventive collections strategies across all markets.
• Design and implement corrective collections strategies across all markets.
• Measure team's performance on a weekly and monthly basis, reacting accordingly.
• Implement new tools to automate processes and improve teams´ efficiency.
• Manage and improve performance of outsourced agencies in all markets.
• Collaborate closely with Risk, Data Science, country managers, and Finance teams to improve Collections results.
  
  

Requirements

• Major in accounting, finance, economics, actuary, or related fieldCollections-specific softwares to handle operations at a global level with agencies and internal teams, integrating channels, strategic parameters, and performance measurement
• Specific knowledge of collections strategies targeted at low or variable income customers in emerging markets
• An ideal candidate will have deep analytic skills, should be a structured problem solver, great communicator, kind and coaching leader with his teams, and proactive and creative to propose new ways to improve recoveries
• Desirable: CRM knowledge, Payment platform connections through APIs, SQL basic knowledge, and coding abilities
  
  

Benefits

• 100% Company-funded Health and Dental insurance for employees and immediate family members.
• Life insurance.
• Monthly benefits of meal vouchers and Home Office assistance.
• Phone finance, Headphone, home office equipment and fitness perks.
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
  
  

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

Apply for this job

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

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