Genesis Contact Center Support Analyst

Kyndryl; São Paulo; Presencial; BRL 40.000 - 75.000; Tempo integral

Resumo da oferta

A Kyndryl está em busca de um Especialista em Suporte de Rede para atuar em São Paulo, responsável por instalar, manter e solucionar problemas em redes computadorizadas. O candidato ideal será analítico, capaz de resolver questões de rede rapidamente e manter uma excelente comunicação com clientes e equipes. A posição promete crescimento profissional com oportunidade de aprendizado contínuo e certificações em plataformas de tecnologia de ponta.

Qualificações

• Entendimento profundo da plataforma Genesis para Contact Center.
• Habilidade em configurar e gerenciar sistemas ACD.
• Experiência comprovada em análise de dados e métricas de desempenho.

Responsabilidades

• Instalar, manter e solucionar problemas de redes de computadores.
• Identificar e resolver questões de rede e implementar mudanças de configuração.
• Fornecer suporte ao usuário para problemas relacionados à rede.

Conhecimentos

Análise de dados

Resolução de problemas

Conhecimento dos sistemas de ACD

Tecnologias VoIP

Descrição da oferta de emprego

Genesis Contact Center Support Analyst page is loaded

Genesis Contact Center Support Analyst

Apply remote type In Person locations Sao Paulo (KBR51645) WeWork Office time type Full time posted on Posted Yesterday job requisition id R-41383

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.

As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.

You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You’ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.

If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today!

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Deep understanding of the Genesis platform to Contact Center , including architecture, Cloud Platform, features, and functionalities
• For this position, you will need to work at customer site in the city of Sao Paulo.
• ACD (Automatic Call Distribution): Knowledge of ACD systems and how to configure and manage them

• Telephony Systems: Understanding of VoIP (Voice over IP) technologies, SIP (Session Initiation Protocol), and telephony infrastructure
• Data Analysis: Ability to analyze call data, performance metrics, and generate reports to optimize contact center operations
• Problem-Solving: Strong problem-solving skills to troubleshoot issues and improve system performance

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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Curiosity is the Core of Innovation

At Kyndryl, curiosity is at the core of innovation. It fuels the most vital need inside us—the need to progress. To be a Kyndryl means standing up for Progress and going all in, fully committing to our customers and their progress. As we grow, our curiosity opens new worlds, new ways of thinking and solving problems. It helps us in our career and to find joy in our work. What sparks your curiosity?