Production Support Analyst

Capgemini; São Paulo; Teletrabalho; BRL 30.000 - 50.000; Tempo integral

Resumo da oferta

Capgemini seeks a proactive Production Support Analyst to enhance business success through data-driven decision-making, supporting a leading U.S. insurance carrier. This role involves designing business applications, ensuring alignment with user needs, and offers competitive compensation, including flexible work arrangements and extensive career development opportunities.

Serviços

Competitive salary and performance-based bonuses

Career development and training opportunities

Flexible work arrangements (remote and/or office-based)

Dynamic and inclusive work culture

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Qualificações

• 4 years of experience in application development or business/system analysis.
• High intermediate/Advanced English skills are required.

Responsabilidades

• Provides expertise in the design and functionality of business applications.
• Acts as a liaison between Business and IT, supporting users in building Business Case.

Conhecimentos

Integration

Communication

REST web services

Leadership

Formação académica

High school diploma or equivalent

Bachelor’s degree (preferred)

Ferramentas

SQL

JAVA

Dialogflow CX

Service Now

Dynatrace

Rally

Descrição da oferta de emprego

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Capgemini is seeking a proactive and skilled Production Support Analyst to join our team supporting one of the top 10 U.S. insurance carriers. This is a prime opportunity to advance your career, gain international experience, and play a key role in driving business success through data-driven decision-making.

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Location: Brazil (Remote/Hybrid). Preferred: Availability to work PST.

Essential Job Functions

• Provides expertise in the design and functionality of business applications.
• Understands customers’ business processes and products and how best they can be supported by the application systems.
• Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements.
• Performs quality review checks on project deliverables.
• Performs impact analysis of application changes across various components, holding an end-to-end view of the system.
• Estimates Rough Order of Magnitude for the level of effort/cost of new application functionality
• Specifies / recommends integration and parallel testing criteria
• Supports the implementation activities, troubleshooting system environmental issues, as required.
• Acts as liaison between Business and IT, as assigned Supports users in building Business Case, including cost / benefit analysis, risk assessment, project scope, and development of a high-level plan.

Requirements

• 4 years of experience in application development / testing or business / system analysis role or 2 years as an Application SME Level I / Application Operations (production support).
• High school diploma or equivalent required. Bachelor’s degree preferred or equivalent, relevant experience.
• High intermediate / Advanced English skills.

Software / Tool Skills

• SQL
• JAVA
• Dialogflow CX experience
• Service Now, Dynatrace or Rally

Other Critical Skills

• Integration
• REST web services
• Communication and leadeship

This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Quality Assurance

• Industries

  IT Services and IT Consulting and Insurance

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