(English C1) Technical Support Consultant (4-Month Cooperation, fully remote)

SupportYourApp, Inc.; Florianópolis; Hybrid; BRL 183,000 - 244,000; Full time

Benefits offered by this job

Flexible remote work environment

Fully remote cooperation

USD compensation

International team culture

SupportYourApp career development

No time-tracking policy

Job summary

SupportYourApp, Inc. is seeking a Technical Support Consultant for remote, short-term engagement with potential long-term collaboration. You will help clients via email and chat, troubleshoot issues, and guide users through solutions while maintaining a high standard of customer service.

The role requires strong English communication (C1), at least 1 year in technical support, and a tech-savvy mindset. A stable home setup and internet are essential for effective remote support.

Qualifications

• Excellent English communication skills (C1) for both spoken and written.
• At least 1 year of experience in technical customer support.
• Video support experience would be a plus.
• Tech-savvy mindset with strong troubleshooting and problem-solving skills.
• Critical thinking and practical, analytical approach to issues.
• Must have personal computer with ≥8GB RAM and stable internet (≥50 Mbps download, ≥40 Mbps upload).

Responsibilities

• Provide technical support via email and chat in a professional and efficient manner.
• Troubleshoot product issues and guide customers through solutions step-by-step.
• Identify whether issues relate to the bulb, app, connectivity, setup, or user configuration.
• Ask the right questions to understand and diagnose the problem.
• Follow troubleshooting procedures while using good judgment beyond standard processes.
• Document customer interactions and troubleshooting steps clearly.
• Escalate complex or unresolved issues when necessary.
• Provide a positive, patient, and professional customer experience.
• Manage multiple conversations efficiently with accuracy and quality.

Skills

English (C1)

Technical support

Troubleshooting

Communication

Problem solving

Job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let’s see what it takes

What you will do:

• Provide technical support via email and chat in a professional and efficient manner;


• Troubleshoot product issues and guide customers through solutions step-by-step;


• Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration;


• Ask the right questions to understand and diagnose the problem;


• Follow troubleshooting procedures while also using good judgment when the situation isn't covered by a standard process;


• Document customer interactions and troubleshooting steps clearly;


• Escalate complex or unresolved technical issues when necessary;


• Provide a positive, patient, and professional customer experience;


• Manage multiple conversations efficiently while maintaining accuracy and quality.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written);


• At least 1 year of experience in technical customer support role;


• Previous video support experience would be plus;


• Tech-savvy mindset;


• Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions;


• Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues;


• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

• Flexible schedule;


• Opportunity to cooperate fully remotely;


• Inclusive international environment;


• Compensation in USD;


• Balance between project workload and personal time;


• Responsive leadership interested in your development;


• Greenhouse conditions for self-development;


• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Technical Support Consultant who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service,

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.