(fluent English) Technical Support Consultant (LATAM)

SupportYourApp; Brasília; Teletrabalho; USD 30.000 - 50.000; Tempo integral

Resumo da oferta

Join a leading SaaS provider as a Technical Support Consultant in a multicultural environment. You'll provide technical support, analyze issues, and ensure customer satisfaction while working remotely. Ideal candidates have strong troubleshooting skills and excellent English communication.

Serviços

Flexible schedule

Remote work

Competitive salary

Paid training

Work-life balance

Qualificações

• At least 2 years of experience in technical support.
• Strong troubleshooting skills with software applications.

Responsabilidades

• Provide L1 and L2 support to customers, diagnosing technical issues.
• Collaborate with developers to troubleshoot issues.
• Ensure customer satisfaction through effective communication.

Conhecimentos

English

Troubleshooting

Communication

Formação académica

Bachelor's degree in Computer Science

Descrição da oferta de emprego

(fluent English) Technical Support Consultant (LATAM)

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Passionate about technology?

Would you like to be part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant and thrive in a multicultural, multilingual environment while working from home. Unlock your potential by developing new skills and achieving challenging goals with our People First management approach.

Here's what you need to know:

What you will do:

• Stay updated with the latest technology trends
• Provide L1 and L2 support to customers, diagnosing and resolving complex technical issues
• Gather and analyze technical data to resolve intricate tickets
• Ensure customer satisfaction through effective communication
• Maintain knowledge of our client's products and services
• Handle sensitive customer information securely
• Collaborate with developers and other IT departments to troubleshoot issues

What you need to succeed:

• Excellent English communication skills (minimum C1 level)
• At least 2 years of experience in technical support, preferably in software support
• Strong troubleshooting skills with software applications
• Ability to analyze logs and system diagnostics
• A positive, friendly, and proactive attitude
• Personal laptop with at least 8GB RAM and a stable internet connection (minimum 50 Mbps download, 40 Mbps upload)

Great to have:

• Bachelor's degree in Computer Science, IT, or related fields
• Experience with payment systems or financial technology
• Knowledge of web technologies, APIs, and databases

Benefits and Perks:

• Flexible schedule and remote work
• International, inclusive environment
• Competitive USD salary and bonuses for referrals
• Paid training and probation period
• Work-life balance and personal development opportunities

About us:

SupportYourApp is a Support-as-a-Service provider offering secure technical and customer support globally. Since 2010, we've grown to 8 hubs worldwide, serving clients in over 30 countries and speaking more than 60 languages. We value diversity and inclusion, inviting candidates of all backgrounds to apply. Send your CV in English highlighting your skills!

Visit us: www.supportyourapp.com

Note: We are an unbiased, inclusive employer, ensuring equal opportunity regardless of race, gender, age, religion, or other characteristics protected by law.

Additional details:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and Consulting