Field Services Solution Engineer

Salesforce, Inc.; São Paulo; Híbrido; BRL 60.000 - 120.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Field Services Solution Engineer, where you will leverage your technical and sales skills to present innovative solutions to clients. This role offers the opportunity to work closely with C-level executives and field teams, assessing business needs and delivering tailored demonstrations that showcase the value of cutting-edge technology. You'll collaborate with diverse teams to develop strategies that drive success and improve customer experiences. If you're passionate about technology and want to make a significant impact in the industry, this is the perfect opportunity for you.

Qualificações

• 3+ years in PreSales and Services Industry required.
• Experience with CRM solutions and web technologies is advantageous.

Responsabilidades

• Evangelize Service Cloud value and assess business impacts.
• Configure and demonstrate tailored solutions to clients.

Conhecimentos

PreSales Experience

Customer Service Knowledge

Technical Sales Skills

Basic HTML Programming

Ferramentas

Salesforce Suite

ServiceNow

Microsoft CRM

Oracle on Demand

Descrição da oferta de emprego

Field Services Solution Engineer

Apply remote type Office - Flexible locations Brazil - Sao Paulo

Time type Full time

Posted on Posted 2 Days Ago

Job Requisition ID JR283404

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Solution Engineer - Services Cloud

What is a Solution Engineer?

Also known as a "Pre-Sales Engineer" or "Sales Consultant," the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in the company’s technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.

Your Impact:

• Evangelize Service Cloud value to customers (including C-level execs and IT) and field teams.
• Assess business and operations impacted by technology.
• Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable.
• Contribute to the development of technical sales strategy.
• Configure and demonstrate visionary solutions in a way that closely reflects each customer's business (tailored demonstrations).
• Discuss and propose solution architecture that includes omni-channel call center infrastructure, CTI, and workforce management.
• Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.).
• Collaborate with Field Service Management Sales and Solution Engineering teams, Service Cloud Account Executives, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.

Minimum Qualifications:

• Minimum 3 years of experience with PreSales and Services Industry.
• Experience in Customer Service, Contact Centers, or Field Service industries is a plus.
• Understanding of the Salesforce product suite and platform.
• Knowledge of related applications, relational database and web technology.
• Basic programming experience in HTML and other web-based technologies is an advantage.
• Past experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Back-office / ERP systems, Cisco, Genesys, or other telephony solutions.
• Some domestic travel is required.

At Salesforce, we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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