Senior Solutions Engineer Remote - Brazil

Twilio; Brasil; Teletrabalho; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An innovative company is seeking a Senior Solutions Engineer to join their Digital Sales Communications team. In this role, you will empower customers to build the future of communications by delivering tailored technical solutions and leading pre-sales activities. You'll engage with diverse stakeholders, showcasing the power of cutting-edge APIs and cloud technologies. This position offers the chance to make a significant impact in a remote-first environment, where your expertise and creativity will drive customer success and foster strong relationships. If you're passionate about technology and eager to solve complex challenges, this opportunity is for you.

Serviços

Competitive pay

Generous time-off

Parental leave

Wellness leave

Healthcare benefits

Retirement savings

Community involvement opportunities

Qualificações

• 5+ years in pre-sales or technical support roles.
• Strong storytelling and communication skills.
• Experience with REST APIs and cloud platforms.

Responsabilidades

• Partner with Account Executives for pre-sales activities.
• Lead technical sales and guide customers on Twilio’s APIs.
• Create engaging product demonstrations for diverse audiences.

Conhecimentos

Pre-sales experience

Excellent communication skills

Presentation skills

REST APIs

Software development experience

Cloud platforms familiarity

Sales methodologies

Formação académica

Bachelor's degree in a technical discipline

Master's degree in a technical discipline

Ferramentas

AWS

Google Cloud

Azure

Descrição da oferta de emprego

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join us as our next Senior Solutions Engineer - LATAM on Twilio’s Digital Sales Communications team!

About the job

This position is essential to enable our customers to build the future of communications. The Senior Solutions Engineer is a critical part of the sales team focused on our Digital Sales segment.

Twilio’s Senior Solutions Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns, and offer creative solutions. They build customer trust in Twilio’s solutions.

Senior Solutions Engineers should be comfortable engaging with mid-level managers or sketching out an API flow on a whiteboard with customer software engineers.

As a Senior Solutions Engineer, you will be able to fully and independently run low to mid-complexity opportunities. You will have exposure to all aspects of a deal and will work towards comprehensive knowledge of both our technology and elements of the deal cycle. Additionally, you will take the initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team. In doing so, you may lead the design and execution of small to medium technical projects with limited oversight.

Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers by understanding their technical pains through discovery, designing, demonstrating, and presenting innovative solutions that solve business challenges.
• Build and present highly interactive, complex, and engaging customer product demonstrations to showcase Twilio’s Communications Products, while forming strong relationships with both technical and non-technical stakeholders.
• Be hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and lead others to success.
• Take the initiative to identify and solve problems for customers and within the organization to support growth.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, creating demonstration materials, and reusable presentations.

Qualifications

Twilio values diverse experiences from all industries and encourages everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We seek people who will bring new perspectives!

Required:

• 5+ years of pre-sales experience selling complex, technical products, or 6+ years supporting technical products with customer-facing experience, especially in delivery or consulting.
• Excellent communication and presentation skills to gain audience confidence.
• An engaging storyteller capable of communicating complex topics to diverse audiences.
• Ability to understand customer communication needs and guide them to technical solutions.
• Previous software development experience or working knowledge in areas such as:
• Building with REST APIs.
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
• Fluent in Portuguese, English, and Spanish (preferred).
• Familiarity with cloud platforms (AWS, Google Cloud, Azure) and cloud architecture.
• Experience in Telecom, SIP, Contact Center, or Security is a plus.
• Experience with sales methodologies.

Location & Travel

We prioritize connection and relationship-building with our customers and colleagues. This role requires approximately 10% travel to facilitate in-person interactions.

What We Offer

Benefits include competitive pay, generous time-off, parental and wellness leave, healthcare, retirement savings, and more, varying by location.

Join Us

We seek problem solvers, proactive individuals, and innovators who embody our values — Twilio Magic. We also support community involvement through volunteering and donations.

If you’re ready to unleash your potential and do your best work, apply now! If this isn’t the right role, consider other openings.

Twilio is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, gender, or other protected characteristics. We also consider qualified applicants with criminal histories in accordance with applicable laws.

We provide reasonable accommodations for individuals with disabilities. Contact us at [e-mail] if needed.