Field Services Representative - Brazil

SES Satellites; São Paulo; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

SES Satellites is seeking a Field Services Representative for Brazil. The role focuses on advanced technical support for installation and maintenance of inflight connectivity systems on the customer fleet.

You will work with OEMs and airline personnel to ensure timely return to service with fully functioning IFEC, while adhering to contractual terms and safety standards. Strong English, Portuguese, and Spanish skills are required.

Qualificações

• Associate degree in aerospace or related field is preferred.
• Minimum 3 years’ aircraft maintenance experience including electrical and avionics.
• FAA Airframe & Powerplant (A&P) certification preferred.
• Experience with inflight entertainment systems installations or troubleshooting.

Responsabilidades

• Support installation, maintenance, fault isolation and troubleshooting of IFC systems.
• Collaborate with OEM and airline maintenance teams to resolve issues.
• Ensure activities comply with contractual terms and safety regulations.
• Provide on-site guidance and training to airline personnel or vendors.
• Maintain accurate documentation and reporting of issues and resolutions.
• Travel domestically and internationally for extended periods as required.

Conhecimentos

Problem solving

Analytical thinking

Decision making

Customer service

Travel readiness

Formação académica

Associate degree in aerospace or electrical engineering

FAA A&P certification

Descrição da oferta de emprego

Field Services Representative – Brazil

The Field Service Representative (FSR) supports the OEM and SES’s airline customers with advanced technical expertise for installation and maintenance issues and problem‑solving processes. The FSR works with OEM, airline or vendor personnel to ensure all work performed is in accordance with agreed contractual terms and that aircraft are returned to service with fully functioning In Flight Entertainment and Connectivity (IFEC) at the earliest opportunity.

Key Responsibilities

• Achieve and maintain specific OEM and customer satisfaction goals as defined by SES Senior Leadership.
• Develop and maintain excellent working relationships with all internal and external stakeholders.
• Complete assigned tasks as required to meet deadlines.
• Work collectively with the OEM and the customer airline’s maintenance, engineering and planning teams to ensure all issues are identified and resolved in a timely manner.
• Support all technical aspects of SES systems installed on the customer fleet, including but not limited to installation, preventative maintenance, fault isolation, troubleshooting, software loading, hardware replacement and fault rectification.
• Ensure that all required installations, maintenance and preventative maintenance is performed in accordance with agreed contractual terms and procedures.
• Provide comprehensive internal and external reporting of all technical issues and resolution actions and escape issues as appropriate.
• Review all relevant documentation for accuracy and appropriateness including, but not limited to, installation drawings, aircraft maintenance manuals, fault isolation manuals and service bulletins.
• Provide on‑site guidance of the inflight connectivity system to the OEM and airline or maintenance personnel.
• Ensure all tooling and equipment required to maintain the inflight connectivity system is available and current.
• Assist with the development of improvements for the inflight connectivity system installation, maintenance, and preventative maintenance techniques.
• Provide technical and operational training to airline personnel or vendors as required.
• Monitor and record the LRU repair workshop findings, identifying trends in both no fault found and units failing with a similar cause.

Competencies

• Ability to work independently, unsupervised, and in a remote location.
• Strong problem‑solving, analytical, and decision‑making skills.
• Comprehensive knowledge of airline operations and legislation.
• Comprehensive knowledge of inflight entertainment system technologies, satellite industry and dynamics is preferred.
• Ability to interpret all technical manuals and schematics, including engineering orders supporting the installation and repair of the IFC system.
• Strong customer service skills, familiarity with cultural etiquette, and international experience.
• Computer skills, including Microsoft Office.
• Ability to travel, both domestically and internationally, for extended periods of time and on short notice.
• Ability to work holidays, weekends, and all shifts based on OEM and airline schedules and available aircraft ground times.

Qualifications & Experience

• Associate degree in aerospace or aeronautical engineering, electrical engineering or related discipline preferred.
• Minimum 3 years’ experience in aircraft maintenance including electrical and avionics systems on commercial aircraft.
• FAA Airframe & Powerplant (A&P) certification preferred.
• Experience working specifically on installations, operation or troubleshooting of inflight entertainment systems.
• Excellent written and verbal communication in English, Portuguese and Spanish.

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.