Application Engineer

OMICRON Lab; Sorocaba; Presencial; BRL 90 000 - 130 000; Tempo integral

Resumo da oferta

OMICRON seeks an Electrical/Automation engineer to deliver technical training across Brazil, provide expert support by phone and email, and guide applications of OMICRON equipment. You will document interactions in CRM/ERP and assist sales at events. Portuguese must be fluent; advanced English and CRM/ERP familiarity are a plus.

Willingness to travel up to 40–50% is required. The role focuses on protecting and automating power systems, engaging technicians, engineers, and managers with clear

Qualificações

• Electrical, Electronics, Control and Automation engineer or similar with strong knowledge in power systems.
• Experience in Technical Support and Customer Service.
• 3 years of working experience in electrical sector, protection and automation, or substation commissioning.

Responsabilidades

• Become technically proficient in OMICRON products and solutions to meet market demands.
• Provide operational technical training across Brazilian territory for OMICRON products.
• Offer expert technical support and application consultations via phone and email.
• Assist customers on the use of OMICRON equipment and its applications.
• Document the technical support process in the CRM/ERP system.
• Support sales activities at market events such as conferences and seminars.

Conhecimentos

Customer service

Training delivery

Portuguese fluency

English proficiency

Travel readiness

Formação académica

Electrical/Electronics/Control and Automation engineering degree

Ferramentas

MS Office

CRM/ERP familiarity

Descrição da oferta de emprego

• Become technically proficient in OMICRON products and solutions to better meet market demands and industry requirements.
• Provide operational technical training in Brazilian territory of OMICRON products
• Provide expert technical support and application consultations via phone and email
• Provide customer support on the use of OMICRON equipment and its application
• Documentation of the technical support process in the CRM/ERP system
• Support sales activities at market events such as conferences, user meetings, seminars, and exhibitions.
  

What are we looking for?

• Electrical, Electronics, Control and Automation engineer or similar, with strong knowledge in power system
• Experience in Technical Support and Customer Service
• 3 years of working experience in the electrical sector, in protection and automation of power system and / or substation commissioning
• Knowledge of human nature, have a creative, innovative and customer and solution-oriented approach
• Excellent knowledge of written and spoken Portuguese
• Flexible to travel (up to 40% to 50%)
  

Knowledge, Skills, Abilities and Requirements

• Ability to schedule, plan, or react quickly to changes of the work environment
• Knowledge of Electrical Power System
• Knowledge of Power Generation, Transmission and Distribution and various assets used
• Knowledge in testing methodology and maintenance best practices routinely used in the power system
• Ability to present products, technologies and methodologies to technicians, engineers, supervisors, managers and executives by phone, e-mail, visits, exhibitions and webinars
• Solid knowledge in MS Office (Excel, PowerPoint and Outlook)
• Excellent writing, speaking, and presentation skills required
• Working Language: Portuguese
• Complementary Languages: Advanced English required, Spanish desirable.
• Desirable knowledge in CRM and ERP software
  

What makes us a great place to work?

• A unique organizational culture based on trust, personal freedom and individual responsibility
• A work environment with a strong focus on sustainability, diversity, and flexible time management
• State-of-the-art infrastructure and professional teams who enjoy their work
• A creative and international environment in which innovative ideas are valued
• Work/life balance
• Compensation compatible with the market

About Us

At OMICRON, you’ll work in an environment shaped by trust and openness. We believe that our teams perform at their best when people feel valued, heard and empowered to contribute their ideas. We actively welcome different perspectives and embrace diversity, because it strengthens how we think, collaborate and innovate.

Since 1984, we have been developing testing, diagnostic, monitoring and cybersecurity solutions that help keep energy systems safe, secure and reliable – today used in more than 170 countries worldwide. What connects our teams globally is a shared sense of responsibility: for our work, our customers and each other.

Job Info

• Job Identification 108
• Job Category Application Engineering / Consulting