Application Engineer

OMICRON electronics GmbH; Sorocaba; On-site; BRL 80,000 - 120,000; Full time

Benefits offered by this job

Sustainability-focused work environment

Flexible time management

Work/life balance

Compensation compatible with the market

Job summary

A leading electronics company is seeking a Technical Support Engineer in Sorocaba, Brazil to provide training and support for their products. The ideal candidate will have a background in electrical or automation engineering with over 3 years in technical support. Responsibilities include delivering training, assisting customers via phone and email, and documenting technical processes. A unique work culture focused on sustainability and professional development is offered, along with a competitive salary.

Qualifications

• Professional degree in Electrical, Electronics, Control and Automation engineering or similar.
• 3+ years experience in the electrical sector, specifically in protection and automation.
• Fluent in Portuguese with advanced proficiency in English.

Responsibilities

• Deliver technical training on OMICRON products in Brazil.
• Provide expert technical support and consultations via various channels.
• Document support processes in the CRM/ERP system.

Skills

Technical Support

Customer Service

Electrical Power System Knowledge

Creative Problem Solver

Presentation Skills

Education

Electrical, Electronics, Control and Automation Engineering

Tools

MS Office (Excel, PowerPoint, Outlook)

CRM software

ERP software

Job description

Responsibilities

• Become technically proficient in OMICRON products and solutions to better meet market demands and industry requirements.
• Provide operational technical training in Brazilian territory of OMICRON products.
• Provide expert technical support and application consultations via phone and email.
• Provide customer support on the use of OMICRON equipment and its application.
• Documentation of the technical support process in the CRM/ERP system.
• Support sales activities at market events such as conferences, user meetings, seminars, and exhibitions.

Qualifications

• Electrical, Electronics, Control and Automation engineer or similar, with strong knowledge in power system.
• Experience in Technical Support and Customer Service.
• 3 years of working experience in the electrical sector, in protection and automation of power system and / or substation commissioning.
• Knowledge of human nature, have a creative, innovative and customer and solution-oriented approach.
• Excellent knowledge of written and spoken Portuguese.
• Flexible to travel (up to 40% to 50%).

Knowledge, Skills, Abilities and Requirements

• Ability to schedule, plan, or react quickly to changes of the work environment.
• Knowledge of Electrical Power System.
• Knowledge of Power Generation, Transmission and Distribution and various assets used.
• Knowledge in testing methodology and maintenance best practices routinely used in the power system.
• Ability to present products, technologies and methodologies to technicians, engineers, supervisors, managers and executives by phone, e-mail, visits, exhibitions and webinars.
• Solid knowledge in MS Office (Excel, PowerPoint and Outlook).
• Excellent writing, speaking, and presentation skills required.
• Working Language: Portuguese.
• Complementary Languages: Advanced English required, Spanish desirable.
• Desirable knowledge in CRM and ERP software.

Benefits

• A unique organizational culture based on trust, personal freedom and individual responsibility.
• A work environment with a strong focus on sustainability, diversity, and flexible time management.
• State-of-the-art infrastructure and professional teams who enjoy their work.
• A creative and international environment in which innovative ideas are valued.
• Work/life balance.
• Compensation compatible with the market.