Technical Support Engineer

Teltonika; São Paulo; Hybrid; BRL 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Catering benefits

Health and well-being benefits

Teambuilding events

Career growth opportunities

Supportive team

Job summary

A leading IoT solutions provider in São Paulo is looking for an organized IoT Solutions Engineering Specialist. This role involves collaborating with global corporations, providing technical support, and working with advanced GNSS tracking devices. Ideal candidates should have excellent communication skills, a degree in telecommunications or engineering, and a passion for technology. The position offers a hybrid work model and attractive salary to match your skills and experience, alongside various health and well-being benefits.

Qualifications

• Fluent in English; proficiency in other languages is an advantage.
• Previous work experience in technical or engineering fields.
• Understanding telecommunication technologies (2G, GPRS, 3G, 4G) is beneficial.

Responsibilities

• Work with GNSS tracking devices incorporating advanced technologies.
• Cooperate with R&D, quality assurance, and project management teams.
• Guide colleagues and customers by preparing documentation or training.
• Coordinate with global clients in car sharing, fleet management and telematics fields.
• Prepare wiki documentation and training for colleagues and customers.

Skills

Communication skills

Telecommunication knowledge

Problem-solving skills

Analytical thinking

Experience with ticketing platforms

Education

Degree in telecommunications, electronics, informatics, or engineering

Tools

Jira

GitLab

OpenProject

ServiceDesk

Job description

Teltonika IoT Solutions Brazil is a representative branch of Teltonika IoT Group, which has been creating and manufacturing Internet of Things (IoT) for over 20 years. From connected vehicles to networking, we seek our solutions to be used globally and become an indispensable part of any business. By setting new trends, we inspire our partners to change the world and use the most advanced technologies in the market.

We are constantly growing and looking for an organized IoT Solutions Engineering Specialist to join our team in São Paulo, SP.

Responsibilities

• Work with various Teltonika Telematics-manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485, and 1-Wire
• Propose different ways on how to incorporate our devices for various use cases
• Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients
• Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed
• Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields
• Cooperate with R&D, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time
• Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use cases
• Guide colleagues and customers by preparing wiki documentation or training

What we expect of you

• Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage)
• Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields
• Passion for providing help to others, caring, willing to grow and enrich your technological know-how
• Analytical and creative thinking and mindset for problem-solving and troubleshooting
• Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE
• Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage)
• Experience in customer service (this will be considered as an advantage)

What we offer

• Salary: We appreciate everyone's efforts and experiences, so we offer an attractive salary matching your skillset and field expertise.
• Career: Great opportunities to grow in a strong and rapidly expanding company.
• Work model: Hybrid (4 days in person and one remote)
• Catering benefits: Cartão Caju (Vale Refeição of R$35 per working days + Saldo Livre of R$750 monthly + R$09 per working day), coffee and fruits provided in the office;
• Health and Well-being Benefits: TotalPass, SESC membership, healthcare, dental care, and life insurance.
• Teambuilding: regular office celebrations and events that help us to get to know each other better.
• Caring and supportive team: we constantly seek for our employees to have better leadership while regularly sending our managers to external coaching sessions, conducting annual employee engagement surveys, and other management and HRD initiatives to help our employees overcome bottlenecks and challenges.

Teltonika aspires to become one of the global leaders in providing unique IoT solutions that contribute to making people’s lives easier. Since 1998, we have gained considerable experience and competence in electronics development and production. Today, our areas of expertise include telematics, networking, telemedicine, EV charging, and electronics manufacturing. While proactively searching for new ideas and ways to create more value for our clients, we also hope to create a better future for our employees and the communities we operate in. Our organizational culture is based on mutual trust and respect as well as creating synergy with our employees and clients.