Field Service Specialist

Salesforce, Inc.; São Paulo; Presencial; BRL 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive benefits

Work-life balance support

AI agents for productivity

Resumo da oferta

Salesforce, Inc. is seeking a Field Service Specialist in São Paulo, Brazil. This role involves driving complex deal execution and aligning technology capabilities to achieve customer business outcomes.

The ideal candidate will have 7+ years of experience in software pre-sales or solution consulting, deep expertise in Salesforce Field Service, and a strong executive presence to engage with C-suite stakeholders.

Qualificações

• 7+ years of experience in enterprise software pre-sales, solution consulting, or technical architecture.
• Deep expertise in Salesforce Field Service including scheduling optimization.
• Experience leading technical discovery sessions and translating business requirements.

Responsabilidades

• Serve as the primary strategic driver for complex deal execution.
• Lead technical design sessions and create domain-specific workflows.
• Translate business requirements into solution architectures.

Conhecimentos

Field service technology knowledge

Scheduling optimization

Technical architecture

Mobile capabilities

Integration technologies

Formação académica

Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field

Ferramentas

Salesforce Field Service (FSL)

APIs

Middleware

Descrição da oferta de emprego

## Field Service SpecialistApplyremote type: Office - Flexiblelocations: Brazil - Sao Paulotime type: Full timeposted on: Posted Yesterdayjob requisition id: JR345642*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategorySalesJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.# **Role Overview**The **Agentforce Field Service Consultant** serves as the primary strategic driver for complex deal execution. You are responsible for understanding the customer’s technology landscape and aligning Field Service capabilities to achieve their business outcomes. You own the technical vision—translating complex business requirements into solution architectures and roadmaps that best leverage resource and asset management, scheduling, and mobile technologies. This role requires both technical leadership and strategic domain expertise in Field Service. You will provide deep expertise dedicated to Field Service, communicating it's value, product differentiation and demonstrating how it helps the customer meet their objectives. From performing targeted demos on specific use cases to architecting the final solution, you lead the end-to-end process of proving how our Field Service & Operations solutions deliver transformative business value.# Key Responsibilities* **Demonstrates deep familiarity** with scheduling in mobile, asset management, and integration technologies.* **Understands market landscape, competition, and technical architecture** to establish Salesforce’s Field Service solution as the best choice to meet customer needs.* **Provides actionable technical recommendations** and insights to clients that focus on driving usage at scale in production.* **Leads technical design sessions**, designing and documenting domain-specific workflows and architectures that are aligned with the client’s business objectives.* **Fosters and develops customer champions** while establishing technical credibility with clients and account partners through discovery calls.* **Presents Executive level product demonstrations** to key stakeholders and answers questions to highlight the value of Field Service solutions.* **Translates business requirements** into solution architectures and roadmaps that best leverage Field Service, assets, and mobile capabilities.* **Handles customer technical due diligence** and risk management processes to ensure complex mobile and scheduling deployments align with enterprise requirements.# **Job Qualifications**# **Required*** 7+ years of experience in enterprise software pre-sales, solution consulting, or technical architecture, with a focus on field service, asset management, or mobile workforce solutions* Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience* Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration* Proven ability to architect and present end-to-end solution designs for complex, enterprise-scale deployments* Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps* Strong executive presence — comfortable delivering product demonstrations and presenting technical recommendations to C-suite and VP-level stakeholders* Demonstrated ability to manage technical due diligence and risk assessment processes in complex deal cycles* Familiarity with integration technologies and patterns relevant to field service environments (APIs, middleware, IoT)* Experience in competitive positioning and understanding of the field service technology landscape**Preferred*** Salesforce certifications (e.g., Salesforce Field Service Consultant, Application Architect, or System Architect)* Background in industries with heavy field service operations (utilities, manufacturing, healthcare, telecommunications, or similar)* Experience working in or alongside a customer success, professional services, or consulting capacity* Familiarity with Agentforce, AI-driven scheduling, or agentic workflow automation* Track record of developing customer champions and technical trust-based relationships in enterprise accountsUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.