Field Service Specialist

Salesforce; São Paulo; Presencial; BRL 180 000 - 300 000; Tempo integral

Resumo da oferta

Salesforce in São Paulo seeks an experienced Field Service Consultant to drive complex deal execution by translating customer requirements into scalable Field Service architectures. You will lead end-to-end solution design, demos, and strategic discussions with executive stakeholders.

You will leverage deep Field Service expertise, integration know-how, and Salesforce ecosystem guidance to align scheduling, asset management, and mobile capabilities with business outcomes.

Qualificações

• 7+ years in enterprise software pre-sales, solution consulting, or technical architecture with a focus on field service or mobile workforce.
• Bachelor's degree in Computer Science, Engineering, IS, Business, or related field; or equivalent experience.
• Deep expertise in Salesforce Field Service (FSL), including scheduling, mobile capabilities and asset management.
• Proven ability to architect and present end-to-end solution designs for complex deployments.
• Experience leading technical discovery sessions and translating requirements into architectures/roadmaps.
• Strong executive presence for demos and senior stakeholder presentations.
• Experience managing technical due diligence and risk in complex deals.
• Familiarity with integration technologies and patterns (APIs, middleware, IoT) for field service.
• Experience in competitive positioning within the field service technology landscape.

Responsabilidades

• Demonstrate deep familiarity with scheduling in mobile, asset management, and integration technologies.
• Understand market landscape and technical architecture to position Salesforce Field Service as the best fit.
• Provide actionable technical recommendations to drive usage at scale in production.
• Lead technical design sessions and document domain-specific workflows and architectures.
• Develop customer champions and establish credibility through discovery calls.
• Present executive-level product demonstrations to stakeholders and articulate value.
• Translate business requirements into solution architectures and roadmaps for Field Service assets.
• Manage technical due diligence and risk processes for complex deployments.

Conhecimentos

Field Service expertise

Solution architecture

Pre-sales & discovery

Executive presentation

Stakeholder management

Integration patterns

Salesforce ecosystem

RFP/proposal development

Enterprise deployments

Formação académica

Bachelor's degree in CS/Engineering/IS/Business

Ferramentas

Salesforce Field Service

APIs

Middleware

IoT

Descrição da oferta de emprego

Role Overview

The Agentforce Field Service Consultant serves as the primary strategic driver for complex deal execution. You are responsible for understanding the customer’s technology landscape and aligning Field Service capabilities to achieve their business outcomes. You own the technical vision—translating complex business requirements into solution architectures and roadmaps that best leverage resource and asset management, scheduling, and mobile technologies.

This role requires both technical leadership and strategic domain expertise in Field Service. You will provide deep expertise dedicated to Field Service, communicating its value, product differentiation and demonstrating how it helps the customer meet their objectives. From performing targeted demos on specific use cases to architecting the final solution, you lead the end‑to‑end process of proving how our Field Service & Operations solutions deliver transformative business value.

Key Responsibilities

• Demonstrate deep familiarity with scheduling in mobile, asset management, and integration technologies.
• Understand market landscape, competition, and technical architecture to establish Salesforce’s Field Service solution as the best choice to meet customer needs.
• Provide actionable technical recommendations and insights to clients that focus on driving usage at scale in production.
• Lead technical design sessions, designing and documenting domain‑specific workflows and architectures aligned with the client’s business objectives.
• Foster and develop customer champions while establishing technical credibility with clients and account partners through discovery calls.
• Present executive‑level product demonstrations to key stakeholders and answer questions to highlight the value of Field Service solutions.
• Translate business requirements into solution architectures and roadmaps that best leverage Field Service, assets, and mobile capabilities.
• Handle customer technical due diligence and risk management processes to ensure complex mobile and scheduling deployments align with enterprise requirements.

Job Qualifications

• 7+ years of experience in enterprise software pre‑sales, solution consulting, or technical architecture, with a focus on field service, asset management, or mobile workforce solutions.
• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience.
• Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration.
• Proven ability to architect and present end‑to‑end solution designs for complex, enterprise‑scale deployments.
• Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps.
• Strong executive presence—comfortable delivering product demonstrations and presenting technical recommendations to C‑suite and VP‑level stakeholders.
• Demonstrated ability to manage technical due diligence and risk assessment processes in complex deal cycles.
• Familiarity with integration technologies and patterns relevant to field service environments (APIs, middleware, IoT).
• Experience in competitive positioning and understanding of the field service technology landscape.

Preferred Qualifications

• Salesforce certifications (e.g., Salesforce Field Service Consultant, Application Architect, or System Architect).
• Background in industries with heavy field service operations such as utilities, manufacturing, healthcare, telecommunications, or similar.
• Experience working in or alongside a customer success, professional services, or consulting capacity.
• Familiarity with Agentforce, AI‑driven scheduling, or agentic workflow automation.
• Track record of developing customer champions and technical trust‑based relationships in enterprise accounts.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.

Equal Opportunity Employer

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We assess employees and prospective employees on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.