Field Operations Manager-Peru

NCR Corporation; Abreu e Lima; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

An established industry player is seeking a dynamic Field Operations Manager to oversee service delivery in a key region. This role involves leading a team, ensuring customer satisfaction, and managing financial objectives. The ideal candidate will possess strong leadership and analytical skills, with a proven track record in managing remote employees and P&L responsibilities. Join a forward-thinking company that values innovation and offers robust career paths in the technology sector, where your contributions will help shape the future of digital commerce solutions.

Qualificações

• 10-12+ years of related experience required.
• Proven leadership skills and experience managing remote teams.

Responsabilidades

• Manage service delivery and customer satisfaction in assigned region.
• Develop employees and foster teamwork to achieve performance goals.

Conhecimentos

Leadership

Analytical Skills

Communication Skills

Financial Management

Change Management

Formação académica

University degree in related business or technical discipline

Ferramentas

Lean/Six Sigma

Descrição da oferta de emprego

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Field Operations Manager-Peru

Apply locations LIMA, PER time type Full time posted on Posted Yesterday job requisition id RPS20252633

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Job Title: Field Operations Manager

Location: Lima, Peru

JOB SUMMARY AND KEY RESPONSIBILITIES:

Position responsible for managing an assigned geographic region to ensure on-site service delivery to customers. This may include reactive repair, planned installation, upgrade, and other project activities.

1. Responsible for developing employees, promoting teamwork, and fostering open and effective communication.
2. Develop employees' skills and knowledge through planning and implementing effective development activities.
3. Set performance goals and conduct performance coaching and evaluation.
4. Responsible for meeting assigned financial objectives; manages a multi-million dollar P&L.
5. Must work effectively with other NCR Voyix Services organizations as well as individuals from other functions.
6. Responsible for sales growth through participation in bid reviews, customer presentations, contract negotiations, etc.
7. Lead maintenance contract management, including service level agreements, outsourcing, and exception conversions.
8. Lead supplier management in the region to ensure quality and service level agreements are met.
9. Ensure all metrics are achieved in the region for all customers.
10. Ensure customer satisfaction for all accounts within the region by maintaining strong customer relationships.
11. Address all service concerns of the customer base within the region.
12. Responsible for consistent proactive and reactive technical responses to customers, ensuring quick problem resolution across the region.
13. Responsible for timely delivery of Implementation Services.
14. Responsible for ensuring systems are updated with availability, capacity, and other required information to ensure effective delivery on Safety, Quality, Delivery, and Cost metrics.
15. Guide the sales organization regarding all service-related matters.
16. Execute the performance management process.
17. Establish and develop networks and relationships at all levels.
18. Motivate through recognition and reward.
19. Provide encouragement, motivation, and support to the workforce through timely and effective communications.
20. Understand the basic principles of change management and apply them appropriately to prepare, introduce, and manage change within the organization.
21. Must demonstrate business leadership skills, particularly in a strategic thinking environment; Establish and adhere to cost-based or P&L-based service business practices; Use sound financial and economic principles to establish and follow profitable practices.

Basic Requirements:

1. 10-12+ years of related experience.
2. University degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work experience.
3. Advanced in English and the local language in the area of responsibility.
4. Proven track record of successful leadership.
5. Experience managing remote/field employees.
6. Financial/business operations knowledge and ability to manage a P&L.
7. Strong analytical and organizational skills.
8. Excellent verbal and written communication skills.
9. Lean/Six Sigma certification or completed training is highly preferred.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

About Us

Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.