Enterprise Account Manager

11 11 Systems; Brasil; Remote; BRL 180.000 - 280.000; Vollzeit

Zusammenfassung

11 11 Systems is seeking an Enterprise Account Manager to oversee a portfolio of enterprise accounts across Brazil, driving upgrades, renewals and cross-sell opportunities.

You will manage relationships, coordinate with the field team for product demos, and ensure data is accurately tracked in Salesforce.

The ideal candidate has 7+ years in sales or account management, excellent communication skills, Portuguese–English fluency, and a proactive, entrepreneurial mindset.

Qualifikationen

• 7+ years of sales and account management experience.
• Excellent verbal and written communication.
• Fluent in Portuguese and English.

Aufgaben

• Maintain frequent contact with the enterprise base to identify upsell and new opportunities.
• Track expiring accounts to ensure timely renewals.
• Develop strong relationships with assigned accounts across Brazil.
• Handle escalations related to billing or support as needed.
• Coordinate product demos with the outside sales team.

Kenntnisse

Salesforce.com experience

Communication skills

Organizational skills

Entrepreneurial mindset

Portuguese-English bilingual

Jobbeschreibung

11:11 Systems is experiencing tremendous global growth and is looking for a dynamic Enterprise Account Manager to manage a territory of existing enterprise-level customer accounts throughout Brazil.

Responsibilities:

• Ensure frequent contact with customer base to uncover new opportunities and encourage upgrades and cross-sell other services
• Track expiring accounts and ensure all accounts are renewed upon expiration
• Develop a strong bond with new and existing accounts within your assigned territory
• Handle all escalations, such as billing or support issues that are not resolved through normal channels, for your assigned accounts
• Schedule appointments with outside sales team for product demos and to generate interest in additional 11:11 Systems service offerings
• Ensure contacts with all assigned accounts are kept updated in CRM system
• Educate and evangelize 11:11 Systems products to new contacts added to accounts
• Schedule and perform online presentations and demonstrations for existing accounts
• Manage and track all sales activities within CRM system
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned

Qualifications:

• 7+ years of sales and account management experience in cloud hosting, IT, Services, Managed Services, SaaS, or virtualization software
• Strong communication and organizational skills
• Salesforce.com experience
• Ideal candidate is dynamic, adaptable, and proactive with an entrepreneurial spirit
• Excellent interpersonal, verbal, and written communication skills; customer service skills are key
• Native or fluent bilingual abilities in Portuguese-English required
• Must be legally eligible to workwithout visa sponsorship

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.