Ecommerce Specialist

Base. Brasil; Curitiba; Híbrido; BRL 56 000 - 89 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible benefit card

Independence in decision-making

Long-term cooperation

Long-term cooperation

Flexible benefit card

Resumo da oferta

A rapidly growing e-commerce technology firm in Curitiba is seeking a Technical Support Specialist to provide top-notch assistance for their platform. The role involves troubleshooting, guiding clients through features, and creating documentation. Candidates should have at least 2 years in e-commerce technical support, exceptional communication skills, and proficiency in English. This position offers a hybrid work model with a strong emphasis on professional development and independence.

Qualificações

• Minimum 2 years in technical support for e-commerce SaaS or ERP platforms.
• Proactive approach to continuous learning and professional development.
• Strong interpersonal and communication skills, both internal and client-facing.
• Proactive approach to continuous learning and professional development
• Excellent interpersonal and client-facing communication skills
• Highly organized and self-disciplined for a fully remote environment
• English proficiency (minimum B2) for global collaboration

Responsabilidades

• Acting as the first point of contact for customer troubleshooting.
• Ensuring high satisfaction levels by guiding users through product features.
• Full ownership of technical documentation and reporting processes.
• Problem Solving: diagnose and resolve user-reported issues efficiently
• Cross-team Collaboration: work with technical teams to escalate and fix complex bugs
• Content Creation: develop and update the global Knowledge Base and technical blog
• Client Engagement: conduct remote meetings and represent the company at industry events

Conhecimentos

Technical support experience for e-commerce platforms

Fast learner

Attention to detail

Excellent communication skills

Proficient in English (minimum B2)

Ability to work in a remote environment

English (B2)

Descrição da oferta de emprego

Overview

At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations. Our international team, spanning from Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders! However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation. If you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.

Requirements

• Experience: Minimum 2 years in technical support for e-commerce SaaS or ERP platforms or working at the ecommerce
• Technical Agility: Fast learner with a natural ability to master new digital tools and technologies
• Precision: High level of accuracy and strong attention to detail
• Growth Mindset: Proactive approach to continuous learning and professional development
• Communication: Excellent interpersonal and communication skills (both internal and client-facing)
• Remote Work Mastery: Highly organized and self-disciplined in a fully remote environment
• Language: English proficiency (minimum B2) for effective collaboration with global teams

Key Tasks

• Technical Support: Acting as the first point of contact (1st line) for customer troubleshooting
• Customer Success: Ensuring high satisfaction levels by guiding users through our product's features and services
• Reporting: Full ownership of technical documentation and reporting processes
• Problem Solving: Diagnosing and resolving user-reported issues efficiently
• Cross-team Collaboration: Working closely with technical teams to escalate and fix complex bugs
• Content Creation: Developing and updating the global Knowledge Base and technical blog
• Client Engagement: Conducting remote meetings and representing the company at key e-commerce industry events

Benefits

• own product - we decide how we want to develop
• joining an organization in a phase of rapid growth
• a lot of independence
• long-term cooperation
• Caju - Flexible benefit card

Work model

• Hybrid Schedule: 3 days per week at our Curitiba office. Note: This position is open exclusively to local residents of Curitiba