Cloud Solution Architect - Azure Infrastructure

Microsoft; São Luís; Híbrido; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

Join Microsoft’s Global Customer Success team as a technical resource focused on Azure solutions. You will engage with enterprise customers to enhance their cloud infrastructure, ensuring optimal performance and stability. This role requires a Bachelor's degree, extensive Azure experience, and strong troubleshooting skills. Work flexibly with the opportunity to influence customer success while embodying Microsoft’s core values.

Qualificações

• 4+ years of Azure IaaS experience.
• Experience with cloud/infrastructure technologies.
• Business fluency in English and Spanish.

Responsabilidades

• Gather customer insights and map solutions to business outcomes.
• Identify issues and advise on performance optimization.
• Develop technical and professional growth plans.

Conhecimentos

Azure IaaS

Cloud technologies

Troubleshooting

Customer engagement

Technical guidance

Formação académica

Bachelor's Degree in relevant fields

Microsoft Cloud certification

Ferramentas

Azure Web Apps

Kubernetes

APIs

C#

Java

Python

Descrição da oferta de emprego

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence, and nurture long-term loyalty.

Do you have a passion for Azure IaaS and PaaS and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure? Do you want to join one of Microsoft's fastest-growing businesses? If so, we are looking for you!

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, assessments, and tailored guidance. Troubleshooting skills are essential as this role includes working with Microsoft Support to expedite incident resolution.

This role offers flexibility to work up to 50% from home.

Microsoft’s mission is to empower every person and organization on the planet to achieve more. We foster a growth mindset, innovate to empower others, and collaborate to achieve shared goals. We uphold values of respect, integrity, and accountability to create an inclusive culture where everyone can thrive at work and beyond.

Responsibilities

1. Customer Centricity

• Gather customer/partner insights and map architecture and digital transformation solutions to business outcomes. Act as the voice of the customer/partner to internal teams, driving feedback and insights to shape products and services. Advocate for the customer/partner and share success stories.
• Develop and expand relationships with customer and partner architects, technical decision makers, and stakeholders. Understand their requirements and demonstrate solutions’ value through design collaboration. Support customer/partner skilling and address capability gaps by delivering technical guidance and facilitating best practices.
• Guide team members to focus on customer/partner experience, ensuring seamless delivery. Anticipate dissatisfaction and unmet needs, executing strategies to enhance experience and value realization.
• Listen actively, challenge customers/partners constructively, and present insights and alternatives.

Business Impact

1. Identify issues, advise on performance optimization, and minimize risks following quality standards. Use tools to ensure accurate opportunity tracking and pipeline hygiene.
2. Build and maintain relationships to resolve technical blockers and accelerate solution deployment. Apply broad knowledge of Microsoft offerings and competitors to support growth opportunities and increase consumption.
3. Understand industry trends, leverage Microsoft’s strengths, and guide customers/partners on solutions that maximize stability and performance.

Technical Leadership

1. Develop technical and professional growth plans, mentor colleagues, and participate in external technical events. Share insights and contribute to intellectual property development.

Other

• Embody our culture and values.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in relevant fields AND 4+ years experience in cloud/infrastructure technologies or related areas, or equivalent experience.
• 4+ years of Azure IaaS experience, including specific areas like Storage, Networking, Compute, and disaster recovery.
• Experience with development, debugging, and supporting technologies such as Azure Web Apps, AKS, Key Vault, Kubernetes, APIs, and programming languages like C#, Java, Python.
• Microsoft Cloud certification.
• Business fluency in English and Spanish.

Additional or Preferred Qualifications

• Advanced degrees and more extensive experience in relevant fields.
• Experience in customer-facing roles and technical projects.
• Business fluency in Portuguese.

Microsoft is an equal opportunity employer. Qualified applicants will receive consideration without regard to various protected characteristics. For accommodations, please refer to the company’s policies.