Job Description
Primary Responsibilities
Marketing & Communication
- Maintain good working relationships with local and international media.
- Maintain current media lists: local and international travel, leisure, lifestyle, entertainment, business, and food editors.
- Execute media placements for the hotel through news releases and personal contacts.
- Develop business and leisure travel promotions; release them to press and/or target audiences.
- Explore valuable media trades where appropriate.
- Serve as hotel spokesperson, when appointed by the General Manager, to make official statements to media, especially during crisis situations.
- Maintain photo/electronic library of hotel Executive Committee and other hotel aspects.
- Maintain and update the hotel’s website.
- Submit stories/photos to media regularly. Monitor news coverage and circulate internally.
- Maintain an updated hotel press kit, including news releases, Executive Committee biographies & photos.
- Establish PR & Communications programs supporting sales and F&B strategies.
- Assist the Director of Sales and Marketing in developing sales support materials (newsletters, brochures, mailers, promotion materials, in-room information, guides, etc.).
- Assist the Director of Food and Beverage in developing signage, menus, and other F&B collateral materials.
- Contribute to employee newsletters, announcements, and other printed materials published by Talent & Culture.
- Monitor printed materials to ensure adherence to corporate identity standards.
- Arrange photography of VIP guests and maintain archives.
- Coordinate special events and promotions to maximize publicity.
- Evaluate requests for hotel donations and participate accordingly.
Team Management
- Interview, select, and recruit team members.
- Identify and develop potential team members.
- Conduct performance reviews.
- Monitor team members’ appearance, attitude, and professionalism.
- Develop and conduct staff training programs focusing on development needs and skill enhancement.
Other Responsibilities
- Attend briefings, meetings, and trainings as assigned.
- Maintain high personal appearance and hygiene standards.
- Be aware of fire, life safety, and emergency procedures.
- Perform other duties as assigned by management.
Main Complexity/Critical Issues
Allocate resources to maximize collaboration, efficiency, and creativity in maintaining consistent branding and corporate identity across all marketing and public relations channels.