Digital Customer Success Manager - Specialist

SAP SE; São Leopoldo; Híbrido; BRL 90.000 - 150.000; Tempo integral

Resumo da oferta

A SAP SE procura um Digital Customer Success Manager - Specialist que agirá como conselheiro confiável, maximizará o valor do cliente e ajudará na adoção e consumo de soluções. O candidato ideal deve ter habilidades de comunicação, conhecimento dos processos de negócios e uma forte capacidade de gerenciamento de relacionamentos. Oferecemos um ambiente colaborativo e diversas opções de benefícios, focados no desenvolvimento pessoal.

Serviços

Ambiente de trabalho colaborativo

Foco no desenvolvimento pessoal

Modelos de trabalho flexíveis

Qualificações

• Experiência com soluções de software na nuvem e modelos de entrega.
• Capacidade de aplicar estratégias de mitigação de risco.
• Experiência em software de negócios.

Responsabilidades

• Construir relações executivas e garantir o status de conselheiro de confiança com os clientes.
• Identificar novas oportunidades para expandir soluções SAP.
• Gerenciar renovações e up-sells de soluções.

Conhecimentos

Habilidades de comunicação

Construção de relacionamento

Gerenciamento de programas/projetos

Formação académica

Diploma de Bacharel ou equivalente

Certificação SAP Business Suite

Descrição da oferta de emprego

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Digital Customer Success Manager - Specialist

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

As a Digital Customer Success Manager - Specialist (D-CSM Specialist), you will act as a trusted advisor, maximizing customer lifetime value by delivering guidance to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.

The D-CSM Specialist ensures scalable, proactive engagement by following a globally consistent framework. The standardized customer experience blends the human touch with key data-driven Tech-touch interactions and self-service resources. This complementary approach, combining automation with human engagement, fosters successful adoption and increases the customer’s accountability throughout their transformation journey.

Build executive relationships and earn trusted advisor status with customers

Identify new opportunities for customers to leverage new or expanded SAP solutions

Mitigate churn through a strong focus on Adoption & Consumption

Identify sales leads and support sales in expansion and upsell efforts

Manage through crisis and de-escalate customer situations

Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions

Your focus is RISE with SAP, the transformation journey to help SAP ERP customers transition to SAP Business Suite. Particularly on SAP S/4HANA Cloud Private Edition as steppingstone to SAP Business Suite. You enable organizations to accelerate cloud adoption, optimize business value, and maximize automation by leveraging digital tools.

What you bring:

Executive presence and relationship building skills

Knowledge of business models, strategies, and line of business processes

Proven ability to handle difficult customer situations and discuss complex issues with customer executives

Experience with cloud software solutions and delivery models

Ability to apply risk-mitigation strategies to customer situations

Knowledge of SAP solutions portfolio and the business processes they enable

SAP Business Suite certification

Some technical understanding to address technical issues with customers

Bachelor's degree or equivalent required

Experience in business software

Knowledge of SAAS and IAAS processes

Strong program/project management and governance skills

Relationship-driven mindset with excellent verbal and non-verbal communication skills

Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

Meet your team:

You will work closely with SAP Regional leadership and account teams. You will also coordinate internal SAP and partner resources to ensure value delivery.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP,you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 429522 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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