Digital Customer Success Manager - Specialist

SAP; São Leopoldo; Presencial; BRL 120.000 - 180.000; Tempo integral

Resumo da oferta

Uma grande oportunidade no setor de tecnologia com a SAP. Como Digital Customer Success Manager - Specialist, você atuará como um conselheiro confiável, ajudando os clientes a maximizar o valor ao longo do ciclo de vida e acelerando a adoção de soluções. Este papel exige habilidades de relacionamento, conhecimento em modelos de negócios e experiência com software em nuvem. Oferecemos um ambiente colaborativo focado no desenvolvimento e reconhecimento de contribuições individuais.

Serviços

Ambiente colaborativo

Oportunidades de desenvolvimento

Reconhecimento de contribuições

Modelos de trabalho flexíveis

Qualificações

• Experiência no manejo de situações difíceis com executivos de clientes.
• Conhecimento dos processos de negócios e estratégias.
• Experiência em gerenciamento de renovações e vendas adicionais.

Responsabilidades

• Criar relacionamentos executivos e status de consultor de confiança com clientes.
• Identificar novas oportunidades para clientes aproveitarem soluções SAP.
• Mitigar a churn com foco forte na adoção e consumo.

Conhecimentos

Presença executiva

Construção de relacionamento

Gestão de crises

Habilidades de comunicação verbal e não verbal

Experiência em software de nuvem

Gerenciamento de projetos

Formação académica

Graduação ou equivalente

Certificação SAP Business Suite

Descrição da oferta de emprego

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

As a Digital Customer Success Manager - Specialist (D-CSM Specialist), you will act as a trusted advisor, maximizing customer lifetime value by delivering guidance to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.

The D-CSM Specialist ensures scalable, proactive engagement by following a globally consistent framework. The standardized customer experience blends the human touch with key data-driven Tech-touch interactions and self-service resources. This complementary approach, combining automation with human engagement, fosters successful adoption and increases the customer’s accountability throughout their transformation journey.

• Build executive relationships and earn trusted advisor status with customers

• Identify new opportunities for customers to leverage new or expanded SAP solutions

• Mitigate churn through a strong focus on Adoption & Consumption

• Identify sales leads and support sales in expansion and upsell efforts

• Manage through crisis and de-escalate customer situations

• Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions

Your focus is RISE with SAP, the transformation journey to help SAP ERP customers transition to SAP Business Suite. Particularly on SAP S/4HANA Cloud Private Edition as steppingstone to SAP Business Suite. You enable organizations to accelerate cloud adoption, optimize business value, and maximize automation by leveraging digital tools.

What you bring:

• Executive presence and relationship building skills

• Knowledge of business models, strategies, and line of business processes

• Proven ability to handle difficult customer situations and discuss complex issues with customer executives

• Experience with cloud software solutions and delivery models

• Expert level domain expertise

• Ability to apply risk-mitigation strategies to customer situations

• Knowledge of SAP solutions portfolio and the business processes they enable

• SAP Business Suite certification

• Some technical understanding to address technical issues with customers

• Bachelor's degree or equivalent required

• Experience in business software

• Knowledge of SAAS and IAAS processes

• Strong program/project management and governance skills

• Relationship-driven mindset with excellent verbal and non-verbal communication skills

• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

Meet your team:

You will work closely with SAP Regional leadership and account teams. You will also coordinate internal SAP and partner resources to ensure value delivery.

Location: Sao Leopoldo

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 429522 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.