Senior Account Manager – Client Success & Retention

Growth Troops; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in AI automation is seeking a Senior Account Manager for Client Success & Retention. This fully remote role focuses on managing client relationships, ensuring onboarding success, and driving long-term client satisfaction. Ideal candidates will have significant experience in B2B client management and be adept at using leading tools.

Serviços

Fully remote team

Flexible working hours

Opportunity for impact on client outcomes

Qualificações

• 3–5+ years in client success, account management, or similar role.
• Experience managing multiple stakeholders.

Responsabilidades

• Manage full post-sale lifecycle for strategic accounts.
• Lead onboarding and training for AI-driven platforms.
• Conduct regular check-ins and business reviews.

Conhecimentos

B2B relationship management

Effective communication

Client experience delivery

Detail-oriented organization

Ferramentas

Slack

Airtable

HubSpot

Descrição da oferta de emprego

Senior Account Manager – Client Success & Retention

Join to apply for the Senior Account Manager – Client Success & Retention role at Growth Troops

Senior Account Manager – Client Success & Retention

Join to apply for the Senior Account Manager – Client Success & Retention role at Growth Troops

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This range is provided by Growth Troops. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Empower clients. Drive outcomes. Strengthen partnerships.

Join a high-growth, product-led company building AI-powered platforms for automating sales, marketing, and customer operations. As a

Remote (US Time Zones Preferred) | Full-Time

Empower clients. Drive outcomes. Strengthen partnerships.

Join a high-growth, product-led company building AI-powered platforms for automating sales, marketing, and customer operations. As a Senior Account Manager – Client Success, you’ll lead post-sale relationships, guide onboarding, and ensure long-term client satisfaction and retention.

What You’ll Do:

• Manage the full post-sale lifecycle for a portfolio of strategic accounts
• Lead onboarding, training, and ongoing support for AI-driven platforms
• Develop a deep understanding of each client’s goals, workflows, and success metrics
• Conduct regular check-ins and strategic business reviews to align product usage with outcomes
• Identify and mitigate churn risks with proactive engagement
• Collaborate with product and engineering to advocate for client needs
  
  

You’re a Good Fit If You:

• Have 3–5+ years of experience in client success, account management, or a similar role
• Excel in managing B2B relationships and communicating with multiple stakeholders
• Are organized, detail-oriented, and capable of handling multiple priorities
• Have a passion for delivering high-impact client experiences
• Bonus: experience with SaaS or AI-driven tools, and platforms like Slack, Airtable, HubSpot
  
  

Why You’ll Love It:

• Fully remote team with flexible working hours
• Opportunity to directly shape client outcomes and success frameworks
• Work with an innovative product in a fast-scaling AI company
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Sales and Business Development

• Industries

  Operations Consulting

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