Digital Account Executive

Microsoft; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company is seeking a strategic Account Manager who will manage customer relationships and drive engagement through tailored solutions. The role involves leveraging data to create strategic plans, ensuring customer satisfaction, and collaborating with cross-functional teams to meet revenue targets. The ideal candidate will have strong expertise in account management, customer engagement, and Microsoft solutions.

Qualificações

• Strong knowledge of Microsoft's landscape and solutions.
• Experience in account management and customer engagement.

Responsabilidades

• Manage customer accounts and develop strategic plans.
• Serve as the primary contact for customer engagements.
• Build and maintain strong knowledge of industry strategies.

Conhecimentos

Account Management

Customer Engagement

Strategic Planning

CRM Tools

Sales Methodologies

Ferramentas

MSX D365

Descrição da oferta de emprego

Responsibilities (Text Only)

1. Account Management
   • Strategically determine priority and depth for each account in the portfolio.
   • Coordinate cross-functional resources to develop and execute prioritization plans.
   • Leverage relevant data (e.g., customer plans, analysis, available resources) to craft and implement strategic plans that meet or exceed quotas.
   • Ensure cohesive plans across consumption, upsell, and renewal.
   • Utilize investment programs to maximize impact.
   • Leverage existing sales plays and partner relationships to drive new business and pipeline growth.
   • Develop success and support plans for MACC customers in partnership with customer success teams.
   • Create co-sell strategies with partners as part of portfolio planning.
   • Develop industry knowledge and hold self and others accountable for deadlines.
   • Drive collaboration to achieve revenue targets and key deadlines.
   • Align teams and resources with customer needs to enhance experience.
   • Provide organizational insights and coordinate virtual teams on key opportunities.
   • Leverage a broad network within the partner ecosystem to optimize account performance.
   • Identify resources and partner solutions to help customers derive value from Microsoft investments.
   • Proactively identify and qualify business opportunities, guiding them through the sales lifecycle.
   • Improve pipeline accuracy and hygiene using standard sales methodologies.
   • Advocate for Microsoft solutions by demonstrating value and encouraging upsell/cross-sell.
   • Understand customer strategy and present tailored solutions in complex deals.
   • Engage with customer stakeholders on budget and strategic priorities.
   • Manage renewals proactively, optimizing engagement and licensing options.
   • Identify cross-sell and upsell opportunities aligned with customer priorities.
   • Forecast and time renewals to accelerate growth and consumption.
   • Design T-minus plans focusing on strategic impact.
   • Understand licensing SKUs and programs, and define negotiation strategies.
   • Collaborate with partners to ensure optimal outcomes for customers.
   • Conduct assessments of customer environments to understand needs and drive growth.
2. Customer Engagement
   • Serve as the primary contact for customer engagements, aligning resources strategically.
   • Coach others on customer relationships and engagement strategies.
   • Synthesize customer interactions to maximize strategic impact.
   • Build and deepen customer relationships, establishing a tiered engagement cadence.
   • Act as the voice of the customer within the organization.
   • Utilize CRM tools (e.g., MSX D365) to track and foster relationships.
   • Engage customers through digital channels like social selling, webinars, etc.
   • Analyze customer satisfaction metrics and develop improvement strategies.
   • Oversee feedback collection and address dissatisfaction promptly.
   • Serve as a point of contact for customer issues, ensuring timely responses.
   • Optimize escalation processes and engage Microsoft executives as needed.
   • Preemptively address potential issues, customizing solutions to maximize satisfaction.
   • Establish satisfaction conditions at engagement outset.
   • Capture key customer insights and develop business discussions around ROI.
   • Leverage digital research tools to understand customer organizations and decision-makers.
   • Relate customer needs and priorities to Microsoft strategies, bringing tailored use cases.
3. Maintain Solution and Industry Expertise
   • Build and maintain strong knowledge of Microsoft's landscape, solutions, and industry strategies.
   • Understand strategic customer business strategies and industry directions.
   • Complete required training and certifications.
   • Develop and implement a personal development plan.