Delivery Manager

Ubiminds; Brasil; Presencial; BRL 167 400 - 279 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Work in a fast-paced environment

Choose to work remotely or in the office

Get your own MacBook

Enjoy tasty snacks and drinks

Resumo da oferta

A leading tech company in Brazil seeks a proactive Delivery Manager to join its team. The ideal candidate will build strong client relationships, manage delivery excellence, and ensure consultant retention. This role requires native proficiency in English and Portuguese, with significant experience in project or account management. Strong communication skills and problem-solving abilities are essential. The position offers flexibility in working arrangements, including remote work options.

Qualificações

• Strong ability to understand and communicate business impact.
• Excellent interpersonal and stakeholder management skills.
• Proven conflict‑resolution abilities.

Responsabilidades

• Build strong relationships with clients and manage delivery topics.
• Monitor consultant performance and client satisfaction.
• Proactively identify and manage risks and issues.

Conhecimentos

Native or bilingual proficiency in English

Native or bilingual proficiency in Portuguese

Experience in Project Management

Client Success or Account Management

Excellent communication skills

Problem‑solving abilities

Descrição da oferta de emprego

Perks & Benefits

• Work in a fast-paced and innovative environment, interacting with leaders of industry-leading companies.
• Rely on a network of partners and allies that will help you convert grit into revenue.
• Choose to work remotely or at our office – we are a distributed team, after all.
• Get your own MacBook (none of that BYOD stuff here).
• Enjoy tasty snacks, soft drinks, and booze at our HQ.

About the Role

We are looking for a proactive, empathetic, and business-oriented Delivery Manager to join our Delivery Team.

In this role, you will act as a strategic partner to clients and a trusted point of contact for our Ubiminders, ensuring a high-quality experience on both sides. Your main focus will be to understand, track, and communicate the impact of our consultants’ work, making sure clients clearly perceive the value delivered.

You will play a key role in client retention and experience, working closely with People teams, while also supporting account growth through insights in partnership with Account Managers. This role requires a highly consultative mindset, with strong relationship management and communication skills.

What You’ll Do

Client Relationship & Value Delivery

• Build strong relationships and act as the main point of contact for delivery topics.
• Lead regular client syncs, ensuring alignment, transparency, and satisfaction.
• Clearly communicate the business impact and value generated by consultants.

Delivery Excellence & Value Tracking

• Monitor consultant performance and ensure alignment with client expectations.
• Track delivery health, proactively identifying and mitigating risks.
• Provide visibility into results, outcomes, and overall impact.

Consultant Experience & Retention

• Build trust with consultants through regular check‑ins and ongoing support.
• Identify early signs of disengagement or attrition risk and act proactively.
• Partner with People teams to support development and retention strategies.

Risk & Issue Management

• Identify and manage risks related to performance, engagement, and satisfaction.
• Handle complex situations and mediate conflicts between clients and consultants.
• Escalate issues when needed, ensuring timely and effective resolution.

Project Management

• Manage outsourcing projects (when applicable), ensuring alignment on scope, timelines, and deliverables.
• Monitor progress and proactively mitigate risks.
• Keep stakeholders aligned throughout the project lifecycle.

Opportunity Identification & Growth Support

• Identify opportunities for expansion within existing accounts.
• Share insights with Account Managers to support growth strategies.
• Contribute to long‑term partnerships through consistent value delivery.

Cross‑functional Collaboration

• Collaborate with Talent, People, and Account teams to ensure alignment.
• Support hiring and onboarding processes when needed.
• Contribute to continuous improvement of delivery and internal processes.

What We’re Looking For

Mandatory Skills

• Native or bilingual proficiency in English and Portuguese.
• Experience in Project Management, Client Success, or Account Management (preferably in tech, outsourcing, or staffing).
• Strong ability to understand and communicate business impact.
• Excellent communication, interpersonal, and stakeholder management skills.
• Proven problem‑solving and conflict‑resolution abilities.
• Ability to manage multiple priorities in a fast‑paced environment.

Nice to Have

• Experience with staff augmentation or distributed teams.
• Familiarity with software development environments.

Role Structure & Collaboration

• Account Managers: Responsible for account growth and expansion.
• Talent Acquisition (TA): Responsible for hiring and pipeline management.
• Project Managers: Responsible for delivery visibility, client relationship, and retention, acting as the bridge between clients and consultants.