Customer Support Specialist — Spanish-Speaking Markets (Ai X Greentech) (M/F/D)

EON Systems, Inc.; São Paulo; On-site; BRL 48,000 - 60,000; Full time

Job summary

EON Systems, Inc. seeks a Customer Support Specialist for Spanish-speaking markets based in São Paulo. You will be the first line of contact for B2B clients across Latin America, handling chat and email inquiries, onboarding steps, and password resets with a focus on fast, clear communication.

You will escalate complex issues to the Customer Success team when needed and help build a scalable knowledge base, aiming to reduce response times and improve overall customer satisfaction.

Qualifications

• Must have fluent Spanish (C2 or native).
• English proficiency is a strong plus.

Responsibilities

• Be the first line of contact for B2B clients across Latin America via chat and email.
• Own Tier 1 support: platform access, password resets, onboarding steps, and basic how-to guidance.
• Maintain fast response and resolution times as core KPIs.
• Identify when issues exceed Tier 1 and escalate to CSM with full context.
• Log recurring issues and customer feedback to improve product and processes.
• Contribute to building a knowledge base to scale support.

Skills

Spanish (C2)

English proficiency

Job description

Customer Support Specialist — Spanish-Speaking Markets (Greentech) (m/f/d)

Are you passionate about renewable energy?

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

Please note that for this role, C2 Spanish proficiency is required. This is a full-time position and you need to be based in São Paulo.

What You Will Do

• Be the first line of contact for our B2B clients across Latin America, responding quickly and clearly via chat and e-mail
• Own Tier 1 support — handle day-to-day questions like platform access, password resets, onboarding steps and basic how-to guidance
• Keep response times low and resolution times even lower — speed and clarity are your main KPIs
• Identify when a question is beyond Tier 1 scope and elevate seamlessly to the CSM team, with full context documented
• Log recurring issues and customer feedback and share them with the team to help improve our product and processes
• Contribute to building a knowledge base of common questions and answers to help us scale support efficiently

What Makes You a Great Fit

• Fluent Spanish (native or C2 level) — this is mandatory
• English proficiency is a strong plus