Customer Support Specialist — Spanish-Speaking Markets (AI x Greentech) (m/f/d)

Reonic; São Paulo; On-site; BRL 60,000 - 90,000; Full time

Benefits offered by this job

Gym membership

Uber credit for in-office days

Team events

MacBook or Windows notebook

English classes

Job summary

Reonic GmbH, a fast-growing Greentech startup, seeks a Customer Support Specialist for Spanish-speaking markets based in São Paulo. You will be the first line of contact for B2B clients across LATAM, handling chat and email, onboarding steps and basic guidance.

You will escalate complex issues to the Customer Success team, contribute to building a knowledge base, and help scale support with clear, timely communication. Fluent Spanish (C2) is mandatory; English is a plus; startup mindset required.

Qualifications

• C2 Spanish proficiency is required.
• English proficiency is a strong plus.
• Previous experience in customer support or helpdesk.
• Outstanding written communication skills—fast, clear, warm and professional.
• Curiosity about software and willingness to learn the basics of our platform.

Responsibilities

• Be the first line of contact for our B2B clients across Latin America, responding quickly and clearly via chat and e-mail
• Own Tier 1 support — handle day-to-day questions like platform access, password resets, onboarding steps and basic how-to guidance
• Keep response times low and resolution times even lower — speed and clarity are your main KPIs
• Identify when a question is beyond Tier 1 scope and escalation seamlessly to the CSM team, with full context documented
• Log recurring issues and customer feedback and share them with the team to help improve our product and processes
• Contribute to building a knowledge base of common questions and answers to help us scale support efficiently

Skills

Spanish C2

Job description

Customer Support Specialist — Spanish-Speaking Markets (Greentech) (m/f/d)

Are you passionate about renewable energy?

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further – we want YOU!

Please note that for this role, C2 Spanish proficiency is required. This is a full-time position and you need to be based in São Paulo.

What You Will Do

• Be the first line of contact for our B2B clients across Latin America, responding quickly and clearly via chat and e-mail
• Own Tier 1 support — handle day-to-day questions like platform access, password resets, onboarding steps and basic how-to guidance
• Keep response times low and resolution times even lower — speed and clarity are your main KPIs
• Identify when a question is beyond Tier 1 scope and escalation seamlessly to the CSM team, with full context documented
• Log recurring issues and customer feedback and share them with the team to help improve our product and processes
• Contribute to building a knowledge base of common questions and answers to help us scale support efficiently

What Makes You a Great Fit

• Fluent Spanish (native or C2 level) — this is mandatory
• English proficiency is a strong plus
• Previous experience in customer support, helpdesk or a similar high-volume, customer-facing role
• Outstanding written communication skills — fast, clear, warm and professional
• Strong sense of urgency: you understand that a quick first response changes how customers feel about us
• No technical background required, but curiosity about software and willingness to learn the basics of our platform matters
• Comfortable in a fast-moving startup environment where things change quickly and ownership is valued

Why Join Us?

• Be part of one of the fastest growing VC-backed startups in Germany, with 3000+ satisfied B2B customers
• Work closely with an experienced CSM team and grow your understanding of the full customer success journey
• Enjoy opportunities for personal and professional growth in a company that is scaling fast across LATAM
• Perks include gym membership (Wellhub or TotalPass), daily Uber credit for in-office days, regular team events, MacBook or Windows notebook, English Classes and more
• Receive competitive pay

Even if you do not meet every requirement, we encourage you to apply! Imposter syndrome should not hold you back, we value communication skills and a can-do attitude above all.

About Reonic

At Reonic, we are on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we are growing fast — and we need YOU to help us deliver a fast, reliable support experience to our customers across Latin America.