Customer Support Specialist

FBS Inc.; Manaus; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a dynamic global trading platform that prioritizes user experience and customer satisfaction. As a customer support professional, you'll engage with clients across various channels, ensuring their inquiries are addressed promptly and effectively. With a focus on communication and problem-solving, you will thrive in a supportive environment that values your contributions. This role offers the chance to work remotely, develop your skills alongside industry experts, and enjoy a flexible work schedule. Embrace this opportunity to be part of a vibrant team dedicated to excellence in customer service.

Serviços

Expertise development

Flexible process development

Remote work

Comprehensive benefits

Friendly atmosphere

Qualificações

• Fluency in English, Spanish, and Portuguese is essential.
• Excellent communication and problem-solving skills are required.

Responsabilidades

• Assist customers via chat and tickets, ensuring prompt responses.
• Maintain KPI levels and stay informed about company policies.

Conhecimentos

Fluent in English

Fluent in Spanish

Fluent in Portuguese

Excellent communication skills

Problem-solving abilities

Customer service skills

Ferramentas

Jira

Confluence

Descrição da oferta de emprego

FBS is a global trading and investment platform focused on users. The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and interests.

Our team consists of more than 450 professionals from 15 countries. FBS has established its main regional presence in South-East Asia, Europe, South America, Africa, and Australia.

You will:

1. Provide prompt and effective assistance in chats and tickets, responding to customer inquiries based on the knowledge base and training materials.
2. Maintain KPI levels in accordance with department standards.
3. Stay informed about company policies, announcements, and updates to ensure effective communication with customers.
4. Adhere to assigned working hours and demonstrate punctuality in scheduled shifts.
5. Identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead.
6. Escalate complex customer issues to the team lead or mid/senior agents to ensure proper follow-up and resolution.

It's a match if:

• You speak English, Spanish, and Portuguese fluently.
• You have excellent communication skills and quick and efficient problem-solving abilities.
• You possess excellent customer service skills: empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
• You are ready to work a schedule from Monday to Friday (3 PM to 11 PM GMT+3), with Saturday and Sunday as days off.

Nice to have:

• Work experience in customer support.
• Experience with Jira and Confluence.

We offer:

• Expertise development: work with top professionals, opportunities for networking, experience exchange, and training at the company's expense.
• Impact and autonomy: minimal bureaucracy, flexible process development, and control over global operations.
• Comfortable conditions: remote work, friendly atmosphere, and rich corporate life.
• Stability: competitive salary and comprehensive benefits including medical and sick leave support.