Customer Support Specialist

Verne; Rio de Janeiro; Teletrabalho; USD 30.000 - 70.000; Tempo integral

Resumo da oferta

An innovative executive coaching organization is on the lookout for an Administrative & Customer Support Specialist to enhance their operations. This role is crucial for managing customer interactions and streamlining processes to ensure top-notch support. The ideal candidate will be detail-oriented, organized, and possess excellent communication skills. Join a supportive work environment that fosters professional growth and leadership development. This fully remote position offers a unique opportunity to contribute to a globally recognized organization focused on excellence and innovation. If you're passionate about customer service and operational efficiency, this role is perfect for you.

Serviços

Supportive work environment

Opportunity to learn leadership skills

Culture fostering internal growth

Globally recognized organization

100% remote opportunity

Qualificações

• Bachelor's degree in Business Administration or related field required.
• Experience in customer support and administrative roles is essential.

Responsabilidades

• Manage customer inquiries and resolve issues via GrooveHQ.
• Perform data entry and generate reports accurately and timely.

Conhecimentos

Customer Support

Process Management

Communication Skills

Organizational Skills

Formação académica

Bachelor's degree in Business Administration

Related field degree

Ferramentas

GrooveHQ

WordPress

Zoom

Descrição da oferta de emprego

Hi there! We are South and our client is looking for an Administrative & Customer Support Specialist!

Note to Applicants:

1. Eligibility: This position is open to candidates residing in Latin America.
2. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
3. Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

About Us: Our US-based client is a premier executive coaching organization committed to developing leaders and fostering professional growth. They pride themselves on cultivating a leadership excellence, innovation, and continuous learning culture.

Job Overview: We are seeking an exceptional Administrative and Customer Support Specialist to join their dynamic team. This role requires a detail-oriented, highly organized individual with outstanding execution skills and a passion for delivering top-notch customer support. As a key support to our operations, you will manage customer interactions, streamline processes, and contribute to the overall success of our organization.

Key Responsibilities:

1. Customer Support and Ticketing:
   • Manage and resolve customer inquiries via the GrooveHQ ticketing system.
   • Convert frequently asked questions and resolutions into HelpDesk articles to enhance self-service resources.
2. Administrative Tasks:
   • Perform data entry, communications drafting, and general administrative duties.
   • Generate and distribute reports with accuracy and timeliness.
   • Assist in preparing for meetings, including creating agendas, tracking tasks, and following up on action items.
3. Process and Event Management:
   • Develop and refine internal processes for operational efficiency.
   • Coordinate events, set up Zoom meetings, and update content on WordPress.

Qualifications:

• Bachelor's degree in Business Administration or a related field.
• Demonstrable experience in similar roles with a track record of outstanding results.
• Proficiency in business English, with exceptional writing and communication skills.
• Strong skills in process management and organization.
• Experience with customer support systems (e.g., GrooveHQ), WordPress, and Zoom.
• Familiarity with AI tools for productivity is preferred.
• Ability to work in the Pacific Time Zone with reliable internet and a professional home office setup.
• High level of professionalism and attention to detail.

Performance Measures:

• Customer support satisfaction scores.
• Timely and accurate completion of tasks.
• Contribution to process improvements and operational efficiency.

The perks?

• Highly supportive work environment and organizational culture.
• Opportunity to learn critical leadership skills for senior leaders.
• A culture that fosters internal growth, grooming team members for leadership roles.
• Be part of a globally recognized organization focused on excellence and innovation.
• 100% remote opportunity.
• USD compensation.

If this opportunity sounds good to you, send us your resume!