Customer Support Specialist

FBS Inc.; Brasil; Teletrabalho; BRL 20.000 - 40.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Customer Support Specialist to join their dynamic team. This role offers the opportunity to engage with clients and provide effective solutions to their inquiries. You'll work in a supportive environment where your contributions directly impact customer satisfaction. With a focus on professional development and a flexible remote work setup, this position is perfect for those looking to grow their skills while making a difference in the customer experience. Join a team that values empathy, accuracy, and resourcefulness, and be part of a company that prioritizes your career advancement.

Serviços

Expertise development opportunities

Remote work flexibility

Friendly atmosphere

Competitive salary

Advanced benefits system

Qualificações

• Fluency in English, Spanish, and Portuguese is essential.
• Strong communication and problem-solving skills are required.

Responsabilidades

• Provide assistance in chats and tickets, responding to customer inquiries.
• Identify and report system errors or service disruptions.

Conhecimentos

Fluent in English

Fluent in Spanish

Fluent in Portuguese

Excellent communication skills

Problem-solving abilities

Customer service skills

Ferramentas

Jira

Confluence

Descrição da oferta de emprego

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from FBS Inc.

Team Lead Business Recruitment at Data-Driven Lab

FBS is a global trading and investment platform focused on users.

The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and pursuing interests.

Our team consists of more than 450 professionals from 15 countries. As for the company’s geographic coverage, FBS established its main regional presence in South-East Asia, Europe, South America, Africa, and Australia.

You will:

• Provide prompt and effective assistance in chats and tickets, responding to customer inquiries based on the knowledge base and training materials.
• Maintain KPI levels in accordance with department standards.
• Stay informed about company policies, announcements, and updates to ensure effective communication with customers.
• Adhere to assigned working hours and demonstrate punctuality in scheduled shifts.
• Identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead.
• Escalate complex customer issues to the team lead or mid/senior agents to ensure proper follow-up and resolution.

It's a match if:

• You speak English, Spanish and Portuguese fluently.
• You have excellent communication skills and quick and efficient problem-solving abilities.
• Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
• You are ready to work a schedule from Monday to Friday (3 PM to 11 PM GMT+3), with Saturday and Sunday as days off.

Nice to have:

• Work experience in customer support.
• Experience with Jira and Confluence.

We offer:

• Expertise development. Work in a team with top-notch professionals in their field. Opportunities for networking, exchange of experience, and internal and external training at the company's expense.
• You get to affect the result. There’s no bureaucracy or the need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations.
• Comfortable conditions. Remote work and friendly atmosphere. Rich corporate life.
• Stability. Competitive official salary, advanced benefits system (medicine, additional pay on sick leave, etc.).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

Referrals increase your chances of interviewing at FBS Inc. by 2x

Get notified about new Customer Support Specialist jobs in Brazil.

Customer Support Specialist (Verification Specialist)

Traveler Care Specialist, Luxury Travel (Customer Service, Sales)

Customer Support Specialist (Phone) - Contractor

(Tourism industry) Customer Support Consultant (LATAM)

Talent Pool - Operations Support Associate

Administrative Analyst - Customer Facing

(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.