Customer Support Assistant – Customer Success

Jobtailor; Rio de Janeiro; Presencial; BRL 44 640 - 78 120; Tempo integral

Resumo da oferta

Jobtailor in Brazil is seeking a customer support specialist to help customers across chat, email, and phone channels. You will respond clearly, empathetically, and efficiently, recording interactions and keeping records up to date.

You will identify customer needs, escalate when necessary, participate in team meetings, and contribute to high satisfaction with prompt, effective support. Experience in customer service and Zendesk is preferred.

Qualificações

• Previous experience in customer support or service.
• Familiarity with Zendesk or similar helpdesk tools.
• Comfortable learning and using new software and tools.

Responsabilidades

• Record, monitor, and assist customers across multiple channels.
• Respond clearly, empathetically, and efficiently to inquiries.
• Identify customer needs and escalate or route them to the appropriate teams when necessary.
• Participate in team meetings for alignment and information sharing.
• Keep customer records and information up to date in the system.
• Maintain high customer satisfaction by providing prompt and effective support.

Conhecimentos

Problem-solving

Multitasking

Independent work

Team collaboration

Written and verbal communication

Attention to detail

Empathy

Conflict resolution

Digital literacy

Customer service experience

Ferramentas

Zendesk

Descrição da oferta de emprego

• Record, monitor, and assist customers across multiple channels
• Respond clearly, empathetically, and efficiently to inquiries
• Identify customer needs and escalate or route them to the appropriate teams when necessary
• Participate in team meetings for alignment and information sharing
• Keep customer records and information up to date in the system
• Maintain high customer satisfaction by providing prompt and effective support

Requirements

• Ability to problem-solve and manage multiple tasks simultaneously
• Proactive, able to work independently and collaboratively
• Strong written and verbal communication skills
• Organized with strong attention to detail
• Empathetic, able to understand customer pain points and provide appropriate guidance
• Conflict resolution and problem-solving skills
• Comfortable learning and using digital systems and tools
• Previous experience in customer support/customer service
• Knowledge of and experience with Zendesk

Soft Skills

• Empathy
• Organizational Skills
• Conflict Resolution
• Proactive Collaboration
• Time Management