Customer Service Representative

Jobtailor; Rio de Janeiro; Presencial; BRL 29 016 - 42 408; Tempo integral

Resumo da oferta

Jobtailor in Brazil is seeking a customer support representative to assist customers by phone, chat, or email with empathy and responsiveness. You will help resolve inquiries and provide the best solutions, recording information in the system with attention to detail.

You will work toward targets with a results-oriented focus with full support provided, and collaborate with the team to meet customer expectations.

Qualificações

• Excellent verbal and written communication across channels.
• Active listening and empathy in customer interactions.
• Curiosity to understand customers and exceed expectations.
• Teamwork and a collaborative mindset.
• Attention to detail, proactivity, and adaptability.
• Results-oriented approach to meet targets.

Responsabilidades

• Assist customers by phone, chat, or email with empathy and responsiveness.
• Help resolve inquiries and provide the best solutions.
• Record information in the system with attention to detail.
• Work toward targets with a results-oriented focus (with full support provided!).

Conhecimentos

Strong verbal and written comms

Active listening and empathy

Curiosity to understand customers

Teamwork and collaboration

Attention to detail and proactivity

Results-oriented

Descrição da oferta de emprego

Responsibilities

• Assist customers by phone, chat, or email with empathy and responsiveness.
• Help resolve inquiries and provide the best solutions.
• Record information in the system with attention to detail.
• Work toward targets with a results-oriented focus (with full support provided!).

Requirements

• Strong verbal and written communication skills
• Active listening and empathy
• Curiosity to understand customers and exceed expectations
• Teamwork and a collaborative mindset
• Attention to detail, proactivity, and adaptability
• Results-oriented

Core Competencies

Demonstrates strong verbal and written communication skills while providing empathetic customer support through various channels. Excels in attention to detail and results-oriented approaches to meet and exceed customer expectations.