Customer Support Assistant

Jobtailor; São Leopoldo; Presencial; BRL 33 480 - 50 220; Tempo integral

Resumo da oferta

Jobtailor in São Leopoldo, Brazil, is seeking a customer support specialist to handle inquiries across email, chat, and WhatsApp on a 3:00 PM to 12:00 AM schedule. You will diagnose issues, propose timely solutions, and maintain empathy to ensure customer satisfaction.

The role requires 1+ year in customer service or technical support, familiarity with Google Workspace, and experience with ticketing/CRM tools. A tech-related degree in progress is preferred.

Qualificações

• 1+ year of experience in customer service and/or technical support.
• Experience with multiple communication channels (email, chat, WhatsApp) and CRM tools.
• Experience with Google Workspace (Gmail, Docs, Sheets).
• Strong critical thinking and analytical skills.
• Excellent verbal and written communication skills.
• Comfortable with extensive reading requirements.

Responsabilidades

• Provide customer support across email, chat, and WhatsApp, resolving inquiries and technical or operational issues.
• Identify and diagnose customer problems, proposing effective and timely solutions.
• Maintain high levels of empathy, courtesy, responsiveness, and proactivity to ensure customer satisfaction.
• Monitor ticket statuses and follow up to ensure full issue resolution.

Conhecimentos

Customer support

Multi-channel

Google Workspace

Critical thinking

Verbal and written communication

Reading heavy material

Tech field degree in progress

Formação académica

Degree in progress or completed in a technology-related field

Ferramentas

Ticketing systems

CRM tools

Descrição da oferta de emprego

Responsibilities

• Provide customer support across multiple channels (email, chat, and WhatsApp), resolving inquiries and technical or operational issues;
• Identify and diagnose customer problems, proposing effective and timely solutions;
• Ensure customer satisfaction by maintaining a high level of empathy, courtesy, responsiveness, and proactivity;
• Monitor ticket statuses and perform follow-ups to ensure complete resolution of issues.

Requirements

• 1+ year of experience in customer service and/or technical support;
• Prior experience working with multiple communication channels (email, chat, and WhatsApp), as well as ticketing systems and CRM tools;
• Previous experience with Google Workspace (Gmail, Docs, Sheets, etc.);
• Strong critical thinking and analytical skills;
• Excellent verbal and written communication skills;
• Comfortable with regular reading, as the role involves substantial reading;
• Degree in progress or completed in a technology-related field;
• Availability to work a 5x2 schedule from 3:00 PM to 12:00 AM (onsite), with alternating days off (so not always on weekends and/or holidays).