Customer Experience Analyst (Junior)

Jobtailor; Osasco; Presencial; BRL 33 480 - 55 800; Tempo integral

Resumo da oferta

Jobtailor in Osasco, Brazil, seeks a Customer Support specialist to assist customers via chat, WhatsApp, email, and other digital channels. You will respond clearly, courteously and empathetically, aiming to exceed expectations.

The role involves resolving issues efficiently, documenting interactions, and collaborating with internal teams to ensure a seamless experience. A hybrid schedule with 2–3 days on-site per week is expected to maintain high service standards.

Qualificações

• Previous experience in customer service, preferably digital channels (online chat, WhatsApp, email, Reclame Aqui).
• Excellent written and verbal communication, conveying information clearly, courteously and empathetically.
• Ability to solve problems quickly and effectively, with resilience in challenging situations.
• Customer-oriented with a results focus, understanding needs and providing suitable solutions.
• Organized and able to manage multiple tasks while maintaining quality and productivity.
• Flexibility to work a hybrid schedule, including 2–3 days on-site per week.

Responsabilidades

• Provide support to customers across multiple channels including online chat, WhatsApp, email, Reclame Aqui and other platforms.
• Respond to inquiries clearly, accurately and courteously, aiming to exceed expectations.
• Identify and resolve customer issues efficiently to ensure satisfaction and loyalty.
• Record and document all interactions for proper follow-up.
• Collaborate with internal teams to resolve complex issues and ensure a seamless experience.
• Contribute to continuous improvement of customer service processes by giving feedback and suggestions.

Conhecimentos

Customer service

Digital channels

Written communication

Verbal communication

Problem solving

Empathy

Resilience

Multitasking

Organization

Descrição da oferta de emprego

Responsibilities

• Provide support and assistance to customers across multiple channels, including online chat, WhatsApp, email, Reclame Aqui and other digital platforms.
• Respond to customer inquiries clearly, accurately and courteously, always aiming to exceed expectations.
• Identify and resolve customer issues efficiently and effectively, ensuring satisfaction and loyalty.
• Record and document all customer interactions to ensure proper and consistent follow-up.
• Collaborate with internal teams to resolve complex customer issues and ensure an integrated, seamless experience.
• Contribute to continuous improvement of customer service processes by providing relevant feedback and suggestions.

Requirements

• Previous experience in customer service, preferably focused on digital channels such as online chat, WhatsApp, email, Reclame Aqui, and others.
• Excellent written and verbal communication skills, with the ability to convey information clearly, courteously and empathetically.
• Ability to solve problems quickly and effectively, demonstrating resilience and the capacity to handle challenging situations.
• Customer-oriented with a results focus, able to understand customer needs and find solutions that meet their expectations.
• Organized and able to manage multiple tasks simultaneously while maintaining high standards of quality and productivity.
• Flexibility to work a hybrid schedule, including being on-site at the office 2 to 3 times per week.

Soft Skills

• Excellent Written Communication
• Excellent Verbal Communication
• Empathy
• Resilience
• Flexibility