Customer Support Agent

ARQ; São Paulo; Presencial; BRL 35 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Discretionary performance cash bonus

Latest technology to work with

Strong team support

Resumo da oferta

ARQ, a fast-growing fintech in São Paulo, is seeking a Customer Champion to handle customer support issues efficiently and ensure a great experience. Candidates should be fluent in English and Spanish and/or Portuguese, and have at least 2 years of experience in customer support.

The position offers competitive salary and performance bonuses, along with the latest technology and a strong team support to help improve your skills.

Qualificações

• At least 2 years of experience in Customer Support.
• Strong problem-solving skills to address customer concerns.

Responsabilidades

• Handle customer complaints swiftly and efficiently.
• Collaborate with the team to propose product improvements.
• Go the extra mile to ensure customer satisfaction.

Conhecimentos

Fluency in English

Fluency in Spanish

Problem Solving

Customer Empathy

Team Collaboration

Descrição da oferta de emprego

About ARQ

ARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders, building the infrastructure to move value seamlessly. We’re still early in our journey, which means every person who joins shapes the future of our product, culture, and growth. If you’re excited by big challenges, global impact, and the chance to grow fast with a world-class team, ARQ is the place to do it.

What you'll be doing

• Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.

• Solve problems: solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload.

• You will get things done: beyond the scope of work and priorities, it is in the DNA of our ARQ to do whatever it takes to win.

What you'll need

• Fluency in English and Spanish and/or Portuguese, verbal and written

• At least 2 years of experience in Customer Support

• Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution

• Eager to work hard and go the extra mile to make our customers happy

• Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ

• Resourcefulness, with attention to detail and due diligence

• Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer

Benefits

• Competitive salary

• Discretionary performance cash bonus

• Latest technology to work with

• Strong team that will help you improve your skills