Customer Success Specialist

Growth Troops; Rio de Janeiro; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading podcast production studio is seeking a Customer Success Specialist to enhance client experiences from onboarding to renewal. This fully remote role involves managing production logistics, maintaining client relationships, and utilizing automation tools to streamline workflows. Candidates should have strong communication skills and experience in customer success or account management.

Serviços

Remote flexibility

Creative working environment

Qualificações

• 3+ years in customer success or account management.
• Experience with automation tools like Zapier or Make.
• Strong skills in communication and project management.

Responsabilidades

• Lead structured client onboarding and manage production timelines.
• Track and interpret podcast metrics for client understanding.
• Identify and resolve delivery issues to ensure smooth operations.

Conhecimentos

Verbal communication

Written communication

Client relationship management

Project management

Attention to detail

Ferramentas

Zapier

Make

Descrição da oferta de emprego

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This range is provided by Growth Troops. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Full-Time

• Remote (U.S. Eastern Time Hours)
  
  

Join a creative, fast-growing podcast studio—and help top brands bring their stories to life.

We’re a dynamic B2B podcast production studio creating high-quality branded shows for corporate clients. We’re looking for a Customer Success Specialist to be the driving force behind exceptional client experiences—from onboarding to renewal.

In this full-time, fully remote role, you’ll serve as the primary point of contact for clients, ensuring every show is delivered smoothly, on schedule, and with maximum impact. You’ll coordinate production logistics, communicate updates, manage automation workflows, and keep both clients and internal teams aligned and excited.

If you're a confident communicator, love building relationships, and thrive in fast-paced creative environments, this role is for you.

What You’ll Do

• Lead structured client onboarding through kickoff calls and milestone planning
• Manage production timelines, guest booking, asset delivery, and episode approvals
• Use automation tools (Zapier or Make) to streamline workflows and reduce manual tasks
• Serve as a proactive communicator, keeping clients informed and engaged throughout the process
• Track and interpret podcast metrics to help clients understand impact and guide improvements
• Identify and resolve any delivery issues to maintain smooth operations
• Support renewal conversations by consistently delivering value and a standout experience
  
  

What You Bring

• 3+ years of experience in customer success, client services, or account management—ideally in media, SaaS, or tech-enabled services
• Hands-on expertise with automation tools like Zapier or Make
• Strong verbal and written communication skills, including experience leading Zoom calls
• High comfort level with project management, CRMs, and digital collaboration tools
• A calm, detail-oriented, and proactive mindset
• Bonus: Knowledge of podcast production or B2B content marketing
  
  

Why You’ll Love This Role

• Shape a new function: Be the first to build and refine customer success at a scaling studio
• Creative meets strategic: Work at the intersection of content, tech, and client relationships
• Own your impact: Help turn client goals into standout podcasts that make a difference
• Remote flexibility: Work from anywhere, while aligning with U.S. Eastern Time hours
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Operations Consulting

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