Customer Success Manager (LatAm)

Infraspeak; Brasil; Hybrid; BRL 180,000 - 240,000; Full time

Benefits offered by this job

Flexible hours

Remote-friendly culture

Modern Florianópolis office

Competitive salary & perks

Job summary

Infraspeak is seeking a Customer Success Manager to own and grow a portfolio of LatAm customers from its Florianópolis office. You will ensure customers achieve their desired outcomes, advocate for them, and drive adoption of our collaborative FM platform.

You should have proven CSM experience in B2B, strong Spanish language skills, and be comfortable traveling within Brazil and abroad. A passion for teaching and problem solving will help you build lasting customer partnerships.

Qualifications

• Proven experience as a Customer Success Manager in a B2B environment.
• Experience managing a portfolio of enterprise customers in LatAm.
• Strong Spanish language skills (written and spoken).
• Willingness to travel within Brazil and internationally.

Responsibilities

• Manage your own customer portfolio
• Partner with customers taking ownership right after they are active
• Become a trusted advisor to our customers by understanding strategic requirements and implementing solutions
• Ensure maximum satisfaction and success of customers in your portfolio
• Identify and leverage upselling and cross-selling opportunities
• Collect feedback on the product and identify improvement opportunities
• Occasionally support sales teams with technical demos

Skills

Customer Success

B2B

CRM Software

Spanish

Travel availability

Job description

Welcome to Infraspeak

Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One. We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload. Born in Porto, Portugal, we’re now a global company serving customers in 30+ countries and backed by top investors. But we’re just getting started.

• We believe in ownership, collaboration, and meritocracy.
• We believe that only great teams build great products — and that includes our customers.
• We believe happiness is in the journey, not just the destination.

Above all, we are guided by our purpose: to Be a Source of a Good Life — for our customers, our team, and the broader community.

Who are we looking for?

As Customer Success Manager for the LatAm markets, you will be responsible for managing your own portfolio of customers making sure that they achieve the expected outcomes.

The ideal candidate must have great interpersonal and organizational skills and, while not mandatory, we prefer candidates to have prior knowledge about maintenance operations in areas such as technical assistance and facility management.

Experience With Maintenance And CRM Software Is Also Valued.

What will you do?

• Manage your own customer portfolio
• Partner with customers taking ownership right after they are active
• Become a trusted advisor to our customers by understanding strategic requirements and implementing solutions
• Ensure maximum satisfaction and success of customers in your portfolio
• Identify and leverage upselling and cross-selling opportunities
• Collect feedback on the product and identify improvement opportunities
• Occasionally support sales teams with technical demos.

What do we expect from you?

• Proven experience as a Customer Success Manager
• Experience in B2B market
• Great level of Spanish (written and spoken)
• Passion for teaching, and a positive attitude toward issues and challenges
• Energy and enthusiasm for working with customers
• Hard work ethic and self-starter mentality
• Availability to occasionally travel across the country and abroad
• Experience using CRM and Cloud software
• Prior knowledge of Technical Assistance, Facility Management, or Hospitality operations is preferred, but not a requirement
• Experience using maintenance management software is preferred, but not a requirement
• Experience with software implementation is highly valued
• Keep learning: constantly acquire new skills and don’t be afraid of trying something new
• Contributor with insights from interaction with customers to help refine technical requirements.
• Effective communicator and team worker.

What do we offer?

• Flexible working hours and remote-friendly culture.
• Competitive salary and perks.
• Modern office with everything you need, located in Florianópolis.
• A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus).
• A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them.
• Regular events to promote knowledge sharing and team engagement.

At Infraspeak, everyone is equal, unique, and valued. We believe diversity makes us stronger — shaping our culture, our business, and the world around us for the better — and we're committed to ethical talent acquisition, grounded in respect, fairness, and equal opportunity. Our code of conduct is clear: discrimination has no place here — whether based on age, disability, gender, race, religion or belief, civil or parental status, political views, or any other basis protected by law. "To be a source of a good life" isn't just a statement — it's our mission, and everyone is welcome to join us on that journey.