Customer Success Manager

Azion; São Paulo; Presencial; BRL 50.000 - 100.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Customer Success Manager, where you will play a pivotal role in ensuring customer satisfaction and retention. This position offers the chance to work with cutting-edge technology in a culture that prioritizes innovation and high performance. You will develop strategies to enhance customer relationships, address their needs, and provide valuable insights to improve their experience. With a focus on collaboration and creativity, you will thrive in a dynamic environment that values your contributions. If you're passionate about customer success and eager to make an impact, this opportunity is for you!

Serviços

Health and dental plan

Flexible VR and VA (Flash Card)

Transport voucher without payroll deduction

Mobility allowance

Freestyle workstation customization

Language courses platform

Stock options

Birthday day off

TotalPass

Flexible working hours

Nomad program for remote work

Annual international exchange program

Qualificações

• Proven experience in Customer Success or Account Management is essential.
• Technical knowledge in Edge Computing and Cloud Computing is required.

Responsabilidades

• Develop account plans to increase customer relationships and revenue.
• Address customer needs and concerns while preventing churn.

Conhecimentos

Customer Success Management

Account Management

Technical Knowledge in Edge Computing

Technical Knowledge in Cloud Computing

Technical Knowledge in Hosting

Technical Knowledge in Security

Commercial Experience

Advanced English

Formação académica

Technical Degree

Bachelor's Degree in Business, Marketing, IT or related field

Descrição da oferta de emprego

We are a global leader in the application and security industry. Our platform allows companies to operate with agility, reducing latency and increasing the reliability of their applications. We are focused on simplifying application building and looking for passionate and innovative individuals to join our team!

At Azion you will have the opportunity to develop and be connected to cutting-edge technology, immersed in a culture centered on innovation and a high-performance team, unlocking new possibilities and working with the future of technology.

About the position

We are looking for a Customer Success Manager to join our Sales team. You will be responsible for ensuring customer satisfaction and retention, from implementation to contract renewal and account expansion (upsell/cross-sell).

We value individuals who are entrepreneurial, resilient, and have a farmer's mindset, meaning they are always seeking to expand revenue and achieve exceptional results. Additionally, the ability to handle customer objections and strategically convey technical knowledge is essential to succeed in this position.

• Developing account plans and executing strategies to increase the customer relationships and increase revenue (upsell/cross-sell), being responsible for the entire sales cycle;
• Serving as a reference for customers, addressing their needs and concerns;
• Develop strategies to prevent churn and ensure customer renewal;
• Provide resources to help customers understand how to use the product more effectively;
• Transmit customer feedback to the product and development teams to drive improvements and continuously improve the customer experience;
• Work closely with other teams to grow the account.

Requirements

• Proven experience in Customer Success, Customer Service or Account Management (Farmer);
• Commercial experience and technical knowledge in areas such as Edge Computing, Cloud Computing, Hosting and Security;
• Previous experience in IT Consulting, SaaS sales, and working in sectors like E-commerce, Finance, Technology, or related fields;
• Technical degree or bachelor's degree in Business, Marketing, IT or related field;
• Advanced English.

Desirable Qualifications

• Previous experience in a pre-sales role.

Benefits and Azion Way of Life

• CLT hiring model;
• Health and dental plan;
• Flexible VR and VA (Flash Card), including during vacation periods;
• Transport voucher without payroll deduction;
• Mobility allowance (additional amount for travel);
• Freestyle (incentive to customize the workstation);
• Platform for language courses (English and Spanish);
• Stock options (according to policy);
• Birthday day off;
• TotalPass;
• Flexible working hours (really flexible);
• Nomad program to work from anywhere for up to 3 months a year;
• Annual international exchange program.

FlexWork Model

We offer a FlexWork model that prioritizes acculturation and collaboration. For the first three months, you will work on-site in the local office, an essential step in building solid relationships and a genuine connection with our values and culture. We believe that this initial immersion not only strengthens the team, but also boosts creativity and innovation.

After this period, you will have the possibility to apply for the hybrid model, working on-site at least three times a week. This approach balances interaction in person and autonomy, creating a dynamic and productive working environment.

At Azion, all applications are welcome, regardless of gender, sexual orientation, age, pregnancy, disability, ethnicity, color, country of origin, or religion. We believe that an inclusive environment contributes to our success and that respect is present in all our relationships.

Come and join our team! We look forward to getting to know you and walking a path of success in technology together!