Customer Success Manager

S&P Global; São Paulo; Presencial; BRL 100.000 - 150.000; Tempo integral

Resumo da oferta

Join a leading company as a Customer Success Manager responsible for managing client relationships across LatAm. This role involves onboarding clients, providing support, and facilitating excellent customer service. Ideal candidates will possess strong communication skills and a degree, with knowledge of energy commodities being a plus. Join us to advance your career and interact with industry professionals.

Serviços

Health & Wellness Coverage

Generous Time Off

Continuous Learning Opportunities

Retirement Planning

Family Friendly Perks

Qualificações

• 3+ years of related work experience in finance, banks or trading required.
• English and Spanish command required, both written and oral.
• Ability to travel ~40% of the time.

Responsabilidades

• On-site support, product training and integration of services.
• Responsible for client onboarding and building relationships.
• Collaborate with teams to discuss client needs and deliverables.

Conhecimentos

Client relationship management

Communication

Time management

Organizational skills

Formação académica

Bachelor’s Degree from accredited college or university

Ferramentas

Salesforce

Excel

Quip

Zoom

Teams

Descrição da oferta de emprego

About the Role:

Grade Level (for internal use):

10

The Team:

S&P Global Commodity Insights is seeking a Customer Success Manager who is responsible for an assigned client portfolio across LatAm. The role involves client support, onboarding and relationship building. The Customer Success Manager is engaged with Commercial and Client Development to seek client solutions and provide value-add services.

This is an opportunity for you to take ownership of your accounts and nurture the client relationship with our diverse clientele. It also is an opportunity to learn more about energy commodities, price assessments and new industries such as Energy Transition. You can build a personal network with commodity analysts, traders and high-level executives.

Other responsibilities include on-site support, product training and integration of Platts services within customer workflows. The goal is to facilitate excellent customer service as a valuedifferentiator.Salesforce documentation is required for all value-add services (cases/activities).

Responsibilities and Impact:

• On-site support, product training and integration of Platts services within customer workflows. The goal is to facilitate excellent customer service as a valuedifferentiator.Salesforce documentation is required for all value-add services (cases/activities).
• Become upskilled on current commodity news and channel partner platforms. Serve as team champion.
• Strategize with Commercial and other teams to discuss client needs, deliverables and feedback.
• Assist in growing the S&P Global Platts business by collaborating with Commercial.
• Responsible for client onboarding, product training, relationship building and client deliverables. Seek client solutions by partnering with Client Service, Editorial, Product, Marketing, etc., globally
• Travel and meet with clients to understand their view; share feedback internally as necessary. Collaborate with global Client Service teams on best practices, lessons learned, etc.

What We’re Looking For:

Basic Required Qualifications:

• Bachelor’s Degree from accredited college or university
• English command written and oral
• Spanishcommand written and oral
• 3+ years of related work experience industry related work experience is required (finance, banks or trading)

Additional Preferred Qualifications:

• Previous client support and/or Sales interaction.
• A self-starter who’s organized and willing to own a portfolio of clients.
• Time management and prioritization – managing multiple client requests, including product demonstrations, product training, and engagement documentation.
• Ability to lead individual and group trainings effectively and succinctly, at all levels within a company.
• Knowledge of energy, commodities and financial markets.
• Ability to travel. ~40% travel time and meet with clients.
• Experience with CRMs (Salesforce), Excel, Quip, Zoom, Teams
• API and Technology understanding.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit http://www.spglobal.com/commodity-insights .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

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20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)