Customer Success Manager

Seequent; Belo Horizonte; On-site; BRL 120,000 - 160,000; Full time

Job summary

Seequent is seeking a Customer Success Manager based in Belo Horizonte or willing to relocate, office-based with occasional client travel. You will be the primary liaison between accounts and internal teams, driving adoption, onboarding, and value realization.

You will monitor product usage, deliver business reviews, develop customer advocates, and foster long-term relationships with enterprise customers across Portuguese speaking contexts, leveraging English for multi-team collaboration.

Qualifications

• 7+ years of experience with enterprise customers.
• Experience in Customer Success, Account Management, or a similar customer-facing role.
• Ability to engage with both technical and non-technical stakeholders.
• Fluency in Portuguese and intermediate written and spoken English.

Responsibilities

• Lead onboarding, training, and adoption activities for customers.
• Monitor customer health, product usage and feedback to identify risks and opportunities.
• Deliver business reviews and customer success recommendations.
• Develop customer advocates and champions within assigned accounts.

Skills

Strong communication

Stakeholder management

Problem solving

Job description

The Customer Success Manager (CSM) plays a pivotal role in transforming customer sales into long-term success. Driven by a mantra of maximizing "users and usage," you will serve as the primary strategic liaison between assigned accounts and internal teams such as technical support, product management, and account management. By developing a deep understanding of customer businesses and workflows, you will ensure users transition smoothly into active advocates of our solutions. This role focuses on optimizing product value, building strong operational rhythms, and addressing complex challenges. Please note this is an office-based role requiring occasional travel to client sites, and it does not have direct reports.

In this role you will have the opportunity to:

• Build trusted relationships with key customer stakeholders.
• Lead onboarding, training, and adoption activities.
• Monitor customer health, product usage, and feedback to identify risks and opportunities.
• Help customers achieve their business objectives and maximize value from Seequent solutions.
• Partner with technical specialists and support teams to resolve customer challenges.
• Deliver business reviews and customer success recommendations.
• Share customer insights to help improve products and customer experience.
• Develop customer advocates and champions within assigned accounts.
• 7+ years of industry experience working with enterprise customers.
• Experience in Customer Success, Account Management, Customer Experience, or a similar customer-facing role.
• A strong track record of building long-term customer relationships and delivering positive customer outcomes.
• The ability to engage effectively with both technical and non-technical stakeholders.
• Strong communication, stakeholder management, and problem-solving skills.
• Experience using customer health, adoption, or usage data to drive customer success.
• Fluency in Portuguese and intermediate written and spoken English.
• Based in Belo Horizonte or willing to relocate.