Customer Success Intern

Jobtailor; São Paulo; Presencial; BRL 45 000 - 78 000; Tempo parcial

Resumo da oferta

Jobtailor is seeking a proactive student with a knack for automation to join our support and marketplace teams in São Paulo. You will help answer creators and brands, test AI workflows, and turn recurring issues into projects for engineering.

You\'ll build automations with tools like n8n, Zapier, and Make, write clear guidance in the Help Center, and help speed up resolutions while ensuring accuracy. English communication is essential, and a bias for detail helps you thrive in a fast-paced,

Qualificações

• Computer science or business student with tech aptitude.
• English communication proficiency.
• Experience using AI tools daily and ability to spot incorrect outputs.
• Built at least one automation (N8n, Zapier, Make).
• Detail-oriented and proactive in asking questions when stuck.
• Bonus: shipped a project/tool in front of users.
• Bonus: experience in support, community, or agency.

Responsabilidades

• Answer creators and brands about how the product works, deal status, and account fixes.
• Test the AI agent handling the support inbox, identify incorrect answers, and write corrective content.
• Turn recurring issues into projects and/or bug reports for the engineering team.
• Build workflows and automations to reduce repetitive work.
• Identify stalled deals between brands and creators and follow up with the unresponsive side.
• Keep the Help Center up to date and write recurring-question articles.
• Help review and approve creators and brands joining the marketplace.
• Improve support resolution speed, unblock stalled deals, and build tools that permanently reduce team workload.

Conhecimentos

Automation Development

AI Tool Proficiency

Support Experience

Detail Orientation

Project Management

Formação académica

Computer science or Business student with tech aptitude

Ferramentas

N8n

Zapier

Make

Help Center Management

Descrição da oferta de emprego

• Answer creators and brands about how the product works, deal status, and account fixes
• Test the AI agent handling the support inbox, identify incorrect answers, and write corrective content
• Turn recurring issues into projects and/or bug reports for the engineering team
• Build workflows and automations to reduce repetitive work
• Identify stalled deals between brands and creators and follow up with the unresponsive side
• Keep the Help Center up to date and write recurring-question articles
• Help review and approve creators and brands joining the marketplace
• Improve support resolution speed, unblock stalled deals, and build tools that permanently reduce team workload

Requirements

• Computer science or Business student with tech aptitude
• You communicate well in English
• You use AI tools every day, and you know when the output is wrong
• You have built at least one automation that worked: n8n, Zapier, Make
• You are careful with detail
• You ask early when you are stuck
• Bonus: You have shipped something and put it in front of users: a project, a tool, a side business, a bot
• Bonus: You have worked in support, community or an agency

Core Competencies

Demonstrates strong communication skills in English and a tech aptitude, with experience in building automations and using AI tools to enhance support processes. Capable of identifying issues, creating workflows, and improving resolution speed in a support environment.

Highest-signal resume keywords

• Automation Development
• AI Tool Proficiency
• Support Experience
• Detail Orientation
• Project Management

Hard Skills

• Automation
• Bug Reporting
• Workflow Building
• Content Writing
• Technical Aptitude

Soft Skills

• Communication
• Problem-Solving
• Attention to Detail
• Proactive Inquiry

Industry Keywords

• Support
• Community Management
• Marketplace
• Creator Economy

Tools & Technologies

• N8n
• Zapier
• Make
• Help Center Management