Customer Success & Operations Intern

Passionfroot; São Paulo; Presencial; BRL 31 000 - 38 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Competitive Internship Compensation

Resumo da oferta

Passionfroot is seeking a motivated student for a part-time, 30-hour-per-week internship in São Paulo. You’ll work directly with creators and brands on deals, support campaigns, and help build automations to improve operations.

By the end of the internship you will understand how the marketplace runs and how to build AI-powered workflows. You should be in your fifth semester or later, comfortable with English, and have used automation tools such as n8n, Zapier, or Make.

Qualificações

• Pursuing Computer Science or Business degree.
• Pursuing fifth semester or later.
• Strong English communication.
• Experience with automation tools and AI.
• Attention to detail and proactive problem solving.

Responsabilidades

• Answer creators and brands about product, deals, and account status.
• Test and improve the AI agent for support.
• Turn recurring issues into projects for engineering.
• Build workflows and automations to reduce repetitive work.
• Follow up on stalled deals and maintain campaign flow.
• Keep Help Center up to date with common questions.
• Review and approve creators/brands joining the marketplace.

Conhecimentos

English communication

Automation experience

AI tools usage

Detail oriented

Problem solving

Formação académica

CS or Business student

Ferramentas

n8n

Zapier

Make

Descrição da oferta de emprego

• Internship, part-time (30 hours / week)

• We're looking for students in their 5th semester or later.

• Compensation - $600/month

• Internship period: October 2026 - June 2027

About Passionfroot

Creator-led growth is one of the fastest-growing channels in B2B - we're building the infrastructure behind it.

Passionfroot is the leading platform where modern companies scale creator-led growth, and where top creators manage and monetize brand partnerships.

Our customers are some of the most ambitious, fastest-moving companies in the world - Replit, Figma, Framer, LumaAI, Gamma, Airtable - companies that set the standard for what modern growth looks like. We help them run high-impact creator programs across LinkedIn, YouTube, newsletters, and more.

We're growing 13x in revenue year over year, profitable, and just closed our Series A round! We are backed by leading investors including Insight Partners, Creandum, Supernode and founders and operators from Cursor, Anthropic, n8n and more. We're expanding fast across New York, Europe, and Brazil - and we're just getting started.

The Role

You work directly with creators and with brands like Replit, Figma, Framer, Airtable, Gamma, LumaAI and ElevenLabs, on both sides of every deal. When something breaks in a campaign or a payment, it reaches you first.

That means you find the problems before anyone else does. Then you fix them, either on your own or together with the operations or engineering team. You build the automation, the workflow, or the guidance behind our AI agent, so the problem stops coming back.

By the end of the internship you will know how the whole marketplace runs, and you will know how to build with AI on real operations.

What You'll Do

• Answer creators and brands: how the product works, where a deal stands, how to fix an account

• Test the AI agent that answers our support inbox, find the questions it gets wrong, and write the content that fixes them

• Turn recurring issues into projects and/or bug reports for the engineering team

• Build workflows and automations that take repetitive work off the team

• Spot deals that stalled between a brand and a creator, and follow up with the side that went quiet

• Keep the Help Center up to date, and write the articles for the questions that keep coming back

• Help review and approve the creators and brands who join the marketplace, the work that keeps both sides trusting it

Who You Are

• Studying Computer Science or Business with strong technical aptitude.

• You are in your fifth semester or later.

• You communicate well in English.

• You use AI tools every day, and you know when the output is wrong

• You have built at least one automation that worked: n8n, Zapier, Make

• You are careful with detail.

• You ask early when you are stuck

Bonus Points If

• You have shipped something and put it in front of users: a project, a tool, a side business, a bot

• You have worked in support, community or an agency

What Success Looks Like

• Fewer tickets reach the team per paid collab, and the ones that do get solved quicker

• Creators and brands get an answer fast, and it solves the problem

• Stuck deals get unblocked in days

• Our Customer Support Agent resolves more conversations on its own, because you improved what it knows

• At least one thing you built removed work from the team for good

What We Offer

We’re a fast-growing startup at an inflection point—it’s an exciting time to join the team. You’ll get to work with top tech companies with the chance to make a significant impact and building a new market category.

There’s tangible stuff, too:

• Hands on experience from a fast growing startup backed by tier 1 US investors

• Real ownership from week one, and one project you run end to end

• A written scope, a weekly 1:1, and direct feedback

• Competitive Internship Compensation

Passionfroot is an equal opportunity employer. We welcome applications from people of all backgrounds and are committed to a fair and inclusive hiring process.